Purchase History Empty

Discus and support Purchase History Empty in XBoX Games and Apps to solve the problem; I have started re-downloading the entirey of my purchase library (or trying to) due to the purchase of an external hard drive. When accessing purchase... Discussion in 'XBoX Games and Apps' started by Aki2403, Jan 27, 2016.

  1. Aki2403
    Aki2403 Guest

    Purchase History Empty


    I have started re-downloading the entirey of my purchase library (or trying to) due to the purchase of an external hard drive.

    When accessing purchase history on my 360 nearly everything is saying content not available.

    When accessing purchase history on xbox.com (Sign in to your Microsoft account) I am only able to see my Full games that I have bought and the DLC for Far Cry 4 which I
    purchased yesterday (26th January 2016).

    If I go to the individual game pages the content I have purchased shows up as "Already purchased" case in point all four DLC items from Borderlands show as purchased but do not show in purchase history.

    While time consuming this work-around is okay for games that I remember purchasing content for and still have their DLC listed on the Xbox Store pages. I have however purchased content that has since been delisted and can only be accessed through the purchase
    history option (Forza 2, PGR3/4 spring to mind straight away) I am left unable to download the content.

    I have tried logging out and then back in on the site, I have tried a cache clear on my Xbox 360. I would really like to know how I can access my content.

    :)
     
    Aki2403, Jan 27, 2016
    #1
  2. MarcioAP1
    MarcioAP1 Guest
    Purchase History is empty in my Microsoft Account

    There are only 7 games that I redeemed 25 digit codes (Assassin's Creed Unity, Halo: MCC, Max The Course of Brotherhood, Forza 5, Forza Horizon 2, Forza 6 and Gears of War Ultimate Edition). All others I bought using founds on my Microsoft account or using
    my credit card.

    As you can see in the link below, I have 10 pages of content purchased (games, bundles or DLC). Of course some of them are Games with Gold but the majority are games that I bought. Some games, the recent ones, don't even show here, since the merge of windows
    and xbox store.

    goo.gl/.../YvHJ6JeF26vnd2uB7

    The problem lies in my order history. The licences are fine.
     
    MarcioAP1, Jan 27, 2016
    #2
  3. Mister Maka
    Mister Maka Guest
    Purchase History is empty in my Microsoft Account

    Thanks for the image MarcioAP1!

    Just to check, are you redeeming pre-paid codes for some of the content you've purchased? Pre-paid codes wouldn't show up in your transaction history but would still tie a license to your account. Keep us in the loop so that we can further look into this.
     
    Mister Maka, Jan 27, 2016
    #3
  4. Aki2403
    Aki2403 Guest

    Purchase History Empty

    And now I've gone to the purchase history page by clicking the link on this page it shows all my past purchases again, and they all appear okay on my 360. I'm guessing that there has been something wrong on the servers and it is now sorted?
     
    Aki2403, Jan 27, 2016
    #4
  5. Aki2403 Win User

    Purchase History Empty

    And now I've gone to the purchase history page by clicking the link on this page it shows all my past purchases again, and they all appear okay on my 360. I'm guessing that there has been something wrong on the servers and it is now sorted?
  6. CrazY1985 Win User

    turned off my xbox one last night today all my games I paid for are gone what happened?.

    Check the purchase history over at http://commerce.microsoft.com

    Is it empty as well?
  7. MichaelThornley1 Win User

    After buying games on xbox live, 1st game started downloading then live froze!

    I just restarted and everything was fine. At first the purchase history was empty then they were in download history and the downloads started from where they left off.

    Thanks for your help.
  8. MarcioAP1 Win User

    Purchase History is empty in my Microsoft Account

    There are only 7 games that I redeemed 25 digit codes (Assassin's Creed Unity, Halo: MCC, Max The Course of Brotherhood, Forza 5, Forza Horizon 2, Forza 6 and Gears of War Ultimate Edition). All others I bought using founds on my Microsoft account or using
    my credit card.

    As you can see in the link below, I have 10 pages of content purchased (games, bundles or DLC). Of course some of them are Games with Gold but the majority are games that I bought. Some games, the recent ones, don't even show here, since the merge of windows
    and xbox store.

    goo.gl/.../YvHJ6JeF26vnd2uB7

    The problem lies in my order history. The licences are fine.
  9. Mister Maka Win User

    Purchase History is empty in my Microsoft Account

    Thanks for the image MarcioAP1!

    Just to check, are you redeeming pre-paid codes for some of the content you've purchased? Pre-paid codes wouldn't show up in your transaction history but would still tie a license to your account. Keep us in the loop so that we can further look into this.
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