Purchase Error: Xbox Live Login Request

This didn't fix the problem at all. I should mention that I am able to purchase other products. It's this particular product page that does not seem to associate my Microsoft account with my Xbox Live Gamertag for some reason.

Update: I finally got hold of someone who knows what is going on. Apparently not all players are able to acquire this content due to problems with the game provider. Both Microsoft and the provider are working on it and will notify everyone on the Major Nelson website when it's fixed.

Hello @Ricky Shylock! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues when trying to complete a purchase. But don't worry, please follow troubleshooting steps below before attempting to purchase the item again:



Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4 : Get help with purchase errors:



If the issue persists, I highly recommend checking the link below for further assistance:

Get help with purchase errors | Xbox Support

Step 5: Contact our live support:

If you are still encountering the same issue after trying all the previous solutions, please contact our live support using the link below:

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I found the same issue posted from this community as well, but this was last 2021. For your reference, you can check this link:

https://answers.microsoft.com/en-us/xbox/forum/...

Xbox live purchases often give a payment error, so you try again only to find out the first attempt did NOT error, but the charge was valid. So... this happened to me and I called support and they denied my refund request because I had two refund requests in the past. Ive been on xbox live 14 yrs and 2 refund requests disqualifes me from being refunded for an Xbox error?? This "error" issue on xbox live purchases has been ongoing and appears to be a double payment trap. Beware!! Check to see if you were charged before trying again when you get an error at payment

I'm trying to login in xbox website from my windows 10, when i click in profile another error: Bad Request - Request Too Long

HTTP Error 400. The size of the request headers is too long.