Purchase Error PBR9012

Hello!

I was able to buy games and subscriptions with my VISA till October, 29. But now I can't purchase anything Nothing has changed with my card or region, but now I get that error (PBR9012) if I try to buy something on site or on console. I tried to remove/re-add
payment method, but it did not help. Also I tried to use my friend's VISA and it worked. But I want to use my own card, like it was before. What can I do?

:)

 

Error PBR9012

Hello, I attempted to purchase "Overwatch: Origins Edition but every time I try I get this error:

"Use a different way to pay

We could not get authorisation for this. Error PBR9012"
After doing some research I have tried various things;
- Checking billing information is up to date
- Adding new payment option (Card & PayPal)
- Checking I have sufficient funds
- Contacting my bank

But still I get the same error. Also I should mention just 15 minutes before I managed to purchase my Gold membership with no issues.

Is there a problem with that certain game or the store?

 

Pbr9012 Ошибка

PBR9012 Ошибка, Не могу оплатить xbox gold( Мало того, да еще при регистрации кредитной карты сняли 4 раза по 30 рублей, вообще здорово\

[Translation]

PBR9012 Error, can't pay for xbox gold (not even the
credit card registration removed 4 times by 30rubles, generally cool

 

Hello Ahinea,

Log in to https://billing.microsoft.com and verify that your billing information is correct - for instance that addresses ar eup to date and match your Xbox Live region, and verify that your card
has not expired.

Let us know how you get on.

 

Hi Maxen13!

I was on https://billing.microsoft.com and verified that my billing information is correct. Also I verified my VISA information, after clicking 'Save' some amount of money was taken from card. All
addresses are the same and match my physical location. My card is valid till 08/2018. Then I tried to buy 1-month-subscription, but an error remains the same.

 

From the error look-up page, this error usually means that Xbox Live is unable to authenticate the payment method with your financial institution. You should contact your bank or card provider and see if there are any problems with your account there. If
that does not work, trying another payment method altogether is the suggested alternative.

Source:
support.xbox.com/.../error-code-lookup

 

Okay, I will try this out. Thank you very much for your help!