Purchase did not download and am asked to buy again.

Discus and support Purchase did not download and am asked to buy again. in XBoX Games and Apps to solve the problem; Paid for AW Season Pass on 27/02/2015 (transaction verified as completed by PayPal), no download occurred, nothing shows in download history either.... Discussion in 'XBoX Games and Apps' started by Daemonic Hero, Mar 17, 2015.

  1. Daemonic Hero
    Daemonic Hero Guest

    Purchase did not download and am asked to buy again.


    Paid for AW Season Pass on 27/02/2015 (transaction verified as completed by PayPal), no download occurred, nothing shows in download history either.

    When season pass is selected again we're asked to buy again. Why?

    Account region and actual region match and nothing else has changed.

    Solution please.

    :)
     
    Daemonic Hero, Mar 17, 2015
    #1
  2. Tarak Abu Adam
    Tarak Abu Adam Guest
    Chessmaster Live?

    I emailed Ubisoft and was told that It has been permanently removed. When I asked why they did not reply. If you purchased it prior to it being removed you can download again via your Purchase History. No one else will be able to download it again as
    a first time purchase because they will not find it since as I mentioned it has been permanently removed.
     
    Tarak Abu Adam, Mar 17, 2015
    #2
  3. QuirkyElephant9
    QuirkyElephant9 Guest
    HELPPPPP!!! MEEEEE!!! PLEASE!!!!!

    Hello good afternoon. I have a problem with my account buy a game on 21 this month and last night I wanted to play and would not let me open it , so uninstall it and look in the download list and did not. I look in the store and asked me to buy him again
    . this game is Payday 2 xbox one edition
     
    QuirkyElephant9, Mar 17, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Purchase did not download and am asked to buy again.

    Can you check your download history? Go to Settings>Accounts>Download History

    If it does not show up there confirm that you have purchased it on the correct account and double check at commerce.microsoft.com. Then contact phone support for more assistance as only they can deal with billing issues.

    If you live in North America dial 1-800-469-9269
     
    onyxishere, Mar 18, 2015
    #4
  5. onyxishere Win User

    Purchase did not download and am asked to buy again.

    Can you check your download history? Go to Settings>Accounts>Download History

    If it does not show up there confirm that you have purchased it on the correct account and double check at commerce.microsoft.com. Then contact phone support for more assistance as only they can deal with billing issues.

    If you live in North America dial 1-800-469-9269
  6. Psyperactive81 Win User

    Xbox Live; baught a game and it is charging me for it,

    Try going to your purchase history and verify that the purchase did go through.

    If so, then you can download it again from your download history without having to buy it.

    If for some reason the purchase did NOT go through, then you haven't lost any money, and will just have to try to purchase it again.

    Now, If you did purchase it, and are STILL being charged for it again, then I have to ask:

    Did you download it to your flash drive, instead of the HD?

    if this is the case, then you probably have a license issue, for which I recommend that you go to this thread:

    forums.xbox.com/.../46093.aspx

    I hope it works out for you.
  7. Psyperactive81 Win User

    Xbox Live; baught a game and it is charging me for it,

    Try going to your purchase history and verify that the purchase did go through.

    If so, then you can download it again from your download history without having to buy it.

    If for some reason the purchase did NOT go through, then you haven't lost any money, and will just have to try to purchase it again.

    Now, If you did purchase it, and are STILL being charged for it again, then I have to ask:

    Did you download it to your flash drive, instead of the HD?

    if this is the case, then you probably have a license issue, for which I recommend that you go to this thread:

    forums.xbox.com/.../46093.aspx

    I hope it works out for you.
  8. Temhotabot Win User

    Wheres my purchased and downloaded map packs gone!!!

    Why did you buy them again? You should have just gone to the in game STORE and redownloaded them. Or at the very least come to here, twitter or thecallofduty forums to see what was going on. Just a side note, if you already purchased
    them with this account it would not allow the same account to purchase them again, it would just ask you if you wanted to download again.
  9. Craig Hopkins Win User

    Purchased Skyfall But Asks Me To Buy Again

    My Videos. It added itself to the list after purchase but just gives options to Buy or Rent instead of Play / Download
Thema:

Purchase did not download and am asked to buy again.

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