Purchase denied

Hi there.

Thank you for reaching out to the forum. Sorry to hear that you are having issues. You have to reach out to
support.xbox.com to get the payment issues resolved.

i purchased the VC on the xbox store and i requested a refund and it was denied

you have to wait 24hours to 48 hours

it isnt recommended you make multiple same or similat purchases in a short time

if you spaced it out by 1hour it wouldve been fine

too many same transaction will trigger a fraud block on your creditcard or xbox account

Hi,

Scroll to the very bottom of the webpage, Click the tiny globe icon and select your region, It should work then

Hello XhathisJ,

Sorry for the issue with the purchase. We recommend requesting a call back and talk with a support agent. They will be able to look at the account and see if there is anything still registering on your profile as US.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks, then select category system update
• Step 3-----gives some troubleshooting or help tips (don't select anything here)
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team