purchase cannot be completed at this time. Please try again later.

Discus and support purchase cannot be completed at this time. Please try again later. in XBoX Games and Apps to solve the problem; I am trying to purchase the undergarden game I thought had been removed from Xbox. i googled it and found it was still available on the Xbox. I really... Discussion in 'XBoX Games and Apps' started by martharose87, Oct 12, 2014.

  1. martharose87
    martharose87 Guest

    purchase cannot be completed at this time. Please try again later.


    I am trying to purchase the undergarden game I thought had been removed from Xbox. i googled it and found it was still available on the Xbox. I really love this game!! But now trying 2 different credit cards my purchase was unable to complete. Please let
    me know what I should do.

    sincerely,

    martharose aka teresa

    :)
     
    martharose87, Oct 12, 2014
    #1
  2. ozhug12
    ozhug12 Guest
    Unable to "purchase" Game with Gold title "Army of TWO: Devil's Cartel"

    me too

    Your purchase cannot be completed at this time. Please try again later.
     
    ozhug12, Oct 12, 2014
    #2
  3. XBF Esteban R
    XBF Esteban R Guest
    purchase cannot be completed at this time please try again later

    Hey there Bronan123!

    I'm sorry to hear you're having this problem completing your purchase through the store.

    How are you trying to make this purchase? On the console or online through the website?

    I would make sure that everything looks up to date with your payment instruments listed with your Microsoft account at
    account.microsoft.com under the

    payment options tab.

    Concerning getting in touch with the agent, which path are you taking when you are at the customer support page?

    When you get there, try going this way (from Step 1-4)

    1. My Account
    2. Error messages and codes
    3. Error Code Search (optional)
    4. Request a call from Support
    I'd check that info our and if you're still not able to, then contact support and let us know how this information was helpful.

    Thanks!
     
    XBF Esteban R, Oct 12, 2014
    #3
  4. onyxishere
    onyxishere Guest

    purchase cannot be completed at this time. Please try again later.

    Sorry to hear it. Please check at commerce.microsoft.com to ensure you don't currently have any billing issues that need to be dealt with. If there are you will have to contact phone support for more assistance as no one here can assist with billing problems.

    Also, have you tried making the purchase on your Xbox console?
     
    onyxishere, Oct 12, 2014
    #4
  5. Misses Quinzel
    Misses Quinzel Guest
    Hey there, hockeyGod! Sorry to see that you were unable to purchase The Pre-Sequel. I'm getting reports that this is resolved now. Please try to purchase it again for me. If you are unable to purchase it on the site still, please try to make the purchase
    on the console and see if that works. If you receive any error codes there, make note of them. If you are still unable to purchase on either platforms, please post up a new thread so that we can get you the individual support that works best here on the forums.
    Please be sure to post up what you're running into, any error codes you received, and troubleshooting you've completed. purchase cannot be completed at this time. Please try again later. :)
     
    Misses Quinzel, Oct 15, 2014
    #5
  6. Misses Quinzel
    Misses Quinzel Guest
    Hey, hockeyGod! Thanks so much for your response! Even though you bought the physical disc, I did pass along this information to the investigating team. I am happy to see you are able to enjoy The Pre-Sequel, but understand your frustration around the purchase.
    If you do decide you want to purchase the digital copy, maybe on another account, you can check back here to see if it's been resolved. purchase cannot be completed at this time. Please try again later. :)
     
    Misses Quinzel, Oct 15, 2014
    #6
  7. DarkSocks13
    DarkSocks13 Guest
    I am also encountering this issue in trying to purchase any game via xbox.com I haven't had a chance to try it from my console yet, but it is frustrating to be unable to purchase via the browser. I've checked all my billing and my card is able to make online
    purchases elsewhere just fine. Really hope that there is a fix coming for this issue.
     
    DarkSocks13, Nov 1, 2018
    #7
  8. Misses Quinzel Win User

    purchase cannot be completed at this time. Please try again later.

    Hey, hockeyGod! Thanks so much for your response! Even though you bought the physical disc, I did pass along this information to the investigating team. I am happy to see you are able to enjoy The Pre-Sequel, but understand your frustration around the purchase.
    If you do decide you want to purchase the digital copy, maybe on another account, you can check back here to see if it's been resolved. :)
  9. XBF Steven R Win User

    purchase cannot be completed at this time please try again later

    Hey there Bronan123!

    I'm sorry to hear you're having this problem completing your purchase through the store.

    How are you trying to make this purchase? On the console or online through the website?

    I would make sure that everything looks up to date with your payment instruments listed with your Microsoft account at
    account.microsoft.com under the

    payment options tab.

    Concerning getting in touch with the agent, which path are you taking when you are at the customer support page?

    When you get there, try going this way (from Step 1-4)

    1. My Account
    2. Error messages and codes
    3. Error Code Search (optional)
    4. Request a call from Support
    I'd check that info our and if you're still not able to, then contact support and let us know how this information was helpful.

    Thanks!
  10. DarkSocks13 Win User

    purchase cannot be completed at this time. Please try again later.

    I am also encountering this issue in trying to purchase any game via xbox.com I haven't had a chance to try it from my console yet, but it is frustrating to be unable to purchase via the browser. I've checked all my billing and my card is able to make online
    purchases elsewhere just fine. Really hope that there is a fix coming for this issue.
  11. Misses Quinzel Win User

    purchase cannot be completed at this time. Please try again later.

    Hey there, hockeyGod! Sorry to see that you were unable to purchase The Pre-Sequel. I'm getting reports that this is resolved now. Please try to purchase it again for me. If you are unable to purchase it on the site still, please try to make the purchase
    on the console and see if that works. If you receive any error codes there, make note of them. If you are still unable to purchase on either platforms, please post up a new thread so that we can get you the individual support that works best here on the forums.
    Please be sure to post up what you're running into, any error codes you received, and troubleshooting you've completed. :)
  12. onyxishere Win User

    purchase cannot be completed at this time. Please try again later.

    Sorry to hear it. Please check at commerce.microsoft.com to ensure you don't currently have any billing issues that need to be dealt with. If there are you will have to contact phone support for more assistance as no one here can assist with billing problems.

    Also, have you tried making the purchase on your Xbox console?
Thema:

purchase cannot be completed at this time. Please try again later.

Loading...

  1. purchase cannot be completed at this time. Please try again later. - Similar Threads - purchase cannot completed

  2. Cannot purchase battlepass in Halo Infinite?

    in XBoX Games and Apps
    Cannot purchase battlepass in Halo Infinite?: I have been trying to purchase the Last Stand battle pass in Halo Infinite since May 10th 2025 but I kept getting an error message telling me to try again later. I have been trying for over a...

  3. Cannot purchase battlepass in Halo Infinite?

    in XBoX Games and Apps
    Cannot purchase battlepass in Halo Infinite?: I am trying to purchase the Last Stand battlepass for Halo Infinite but every time I have tried for the past few days, I get this error message: [img] da35005b-fc06-4443-a452-275f87aa0676

  4. I have Minecraft bedrock already purchased but cannot play java

    in XBoX Games and Apps
    I have Minecraft bedrock already purchased but cannot play java: I purchased Minecraft bedrock a while back and recently came to understand Java could be played for free if I already had bedrock, after trying to get the game I found I could only purchase the...

  5. Cannot login to Xbox store or purchase gamepass

    in XBoX Accessibility
    Cannot login to Xbox store or purchase gamepass: cannot login when accessing the Microsoft store in Xbox, I am trying to resubscribe to game pass but I can’t do it on console and on PC the only option I see is pc gamepass. Need help. All regions...

  6. I purchased Y2K 24 for my son and paid $59 and some change but now he cannot access the...

    in XBoX Games and Apps
    I purchased Y2K 24 for my son and paid $59 and some change but now he cannot access the...: I purchased 2K 24 for my son online and paid $60 for it. He downloaded it to his Xbox and when he went back and tried to play it it's been about a year now he can't even find it anywhere on his...

  7. I cannot purchase anything on Minecraft Marketpass

    in XBoX Games and Apps
    I cannot purchase anything on Minecraft Marketpass: I am on an Xbox, I live in China and I have tried to purchase the Market pass but it does nothing. Then when I try to buy an individual add on or the Minecraft coins it gives me an error message...

  8. I cannot change Fnaf 4 aspect ratio on pc. I purchased it from the microsoft store. Can...

    in XBoX Games and Apps
    I cannot change Fnaf 4 aspect ratio on pc. I purchased it from the microsoft store. Can...: I tried everything windows button + down and Windows+shift+enter even alt+enter please help. 4084be1c-8ac2-47d7-a0d5-6a15f735ee39

  9. cannot authorize download purchase

    in XBoX Accessibility
    cannot authorize download purchase: Hi I am trying to puchase the deluxe Java edition of Minecraft for my son. The website tells me it asks for approval, but I am not getting any email or text requesting approval. Can someone help...

  10. I cannot add a Debit Card to purchase MINECRAFT

    in XBoX on Windows
    I cannot add a Debit Card to purchase MINECRAFT: I've been trying to add my debit card to purhcase Minecraft for 5 days, and it didn't work for every second. I've already contacted my BCA Bank from WhatsApp, and they say the Bank might try to...