Purchase by mistake.

ZewenSong · Feb 3, 2022

Hi, i purcahsed the minecraft for windows instead of the java edition, how can i get an exchange or refund?

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can request a refund by signing in to https://xbox.com/refunds.

Smwutches

When you purchase content it's tied to the gamertag that it was purchased on as well as the console it was purchased on. The console license allows other profiles on that console to access the content. So he will be able to access the game from his profile
unless you do a license transfer on another console.

Smwutches

You would need to contact support directly and speak to billing. Keep in mind that everything on the marketplace does state that there are no refunds so there is no guarantee they will refund the purchases.
support.xbox.com/contact-us

CrazY1985

Contact official support here:

http://support.xbox.com/contact-us

That's the only route to go.

steeledwand7664

Are you signed into your account?

Does it just come up when you go to that link or once on that link and you click on the request refund button?

When I click on the request refund button it brings up this link

https://support.xbox.com/en-US/billing/payment-and-purchases/request-refund

Purchase by mistake.