purchase by mistake

MaRc0s PrAd0 · Nov 29, 2014

hi my name and
Aurelio landmarks have an xbox
live account is already
3 years and leave the direct debit
never gave problems occurred and
my 6 year old nephew bought without
my permission items of fifa
14 on 30/11/2014

1050 fifa points -18.00
real

2200 fifa points - 36.00
reais

12000 fifa points - 180.00
reais

12000 fifa points - 180.00
reais

12000 fifa points - 180.00
reais

I live in the deep end of my parents
had left in time to install light fixtures
and shower in the apartment that has
got to cancel these purchases
because not was in my budget
to spend 594.00 reais

Thanks for listening

:)

A5625 · Nov 29, 2014

I purchase something by mistake

Hello Xbox Support

yesterday i purchase Trails Evolution game by point in Xbox marketplace

i did not played the game yet

and i was to going to buy Ghost recon so i mistake

can you please delete the game from my account and refund the points

Mad Cow Dizease · Nov 29, 2014

I purchase something by mistake

Unfortunately all purchases are final.

Smwutches · Nov 29, 2014

You would need to contact support directly and speak to billing. Keep in mind that everything on the marketplace does state that there are no refunds so there is no guarantee they will refund the purchases.
support.xbox.com/contact-us

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can request a refund by signing in to https://xbox.com/refunds.

Smwutches

When you purchase content it's tied to the gamertag that it was purchased on as well as the console it was purchased on. The console license allows other profiles on that console to access the content. So he will be able to access the game from his profile
unless you do a license transfer on another console.

Smwutches

You would need to contact support directly and speak to billing. Keep in mind that everything on the marketplace does state that there are no refunds so there is no guarantee they will refund the purchases.
support.xbox.com/contact-us

CrazY1985

Contact official support here:

http://support.xbox.com/contact-us

That's the only route to go.

steeledwand7664

Are you signed into your account?

Does it just come up when you go to that link or once on that link and you click on the request refund button?

When I click on the request refund button it brings up this link

https://support.xbox.com/en-US/billing/payment-and-purchases/request-refund

purchase by mistake