Purchase and Content Usage Issue

Discus and support Purchase and Content Usage Issue in XBoX on Consoles to solve the problem; I need help. My network on my Xbox One is saying that my purchase and content usage is "experiencing issues." However, when I go to the Xbox live... Discussion in 'XBoX on Consoles' started by AwesomeNinja107, Sep 4, 2018.

  1. AwesomeNinja107
    AwesomeNinja107 Guest

    Purchase and Content Usage Issue


    I need help. My network on my Xbox One is saying that my purchase and content usage is "experiencing issues." However, when I go to the Xbox live status on the website, it said it has been down since June 22. This is a big issue for me since I put $40.00
    USD into my account for a DLC.

    If anyone knows how to fix this, please let me know.

    :)
     
    AwesomeNinja107, Sep 4, 2018
    #1
  2. Joshua Adamson
    Joshua Adamson Guest
    Purchase and Content Usage Issue

    Hello, please continue following the status updates and they will return shortly.
     
    Joshua Adamson, Sep 4, 2018
    #2
  3. Mash1997
    Mash1997 Guest
    Purchase and Content Usage Issue

    Unfortunately only people who work for Microsoft will be able to resolve the issues. They know the issues are going on and are working to resolve these. Hopefully it will all be sorted soon, but it’s just a waiting game.
     
    Mash1997, Sep 4, 2018
    #3
  4. Internet Expert
    Internet Expert Guest

    Purchase and Content Usage Issue

    This is an issue on Microsoft's end. Microsoft has already deployed engineers to help restore the Xbox Live servers.

    At the time of this post, the "Purchase and Content Usage" servers are currently "limited". I actually didn't notice until now, but I see that the affected date is set to "6/22/2018". I'm going to guess that whomever is in charge of updating the status page
    accidentally set the wrong date, because the servers were fine the other day (last I checked).

    When "Purchase and Content Usage" is down, this typically affects buying digital games or even launching digitally-purchased content from your console. There is nothing you need to do except wait until Microsoft's engineers fix the problem.

    You can get the latest server status here: https://xbox.com/status
     
    Internet Expert, Sep 4, 2018
    #4
  5. Simonfraser3
    Simonfraser3 Guest
    Would this also affect movies purchased in last couple of days?
     
    Simonfraser3, Sep 5, 2018
    #5
  6. AwesomeNinja107
    AwesomeNinja107 Guest
    I just want to know when this will be fixed.

    All I am trying to do is play forsaken.
     
    AwesomeNinja107, Sep 5, 2018
    #6
  7. tylercrossman
    tylercrossman Guest
    every time i try to play gta5 [i just bought it recently] i complete the prologue and after the cutscenes it puts me back on home page
     
    tylercrossman, Nov 3, 2018
    #7
  8. slipknot6666995 Win User

    Purchase and Content Usage Issue

    I'm having problems getting online games with my Xbox live membership.keeps redirecting me to buy a membership?my xbox gold membership doesn't run out till February 2019?
  9. Simonfraser3 Win User

    Purchase and Content Usage Issue

    Would this also affect movies purchased in last couple of days?
  10. Paul1708 Win User

    Purchase and content usage issue

    Hey there

    In theory the service alert for purachses shouldnt stop you playing games only buying them. However the alert is linked too purachses and content usage. If you own the game digtail then it is possable that the live service cant see that you own it due too
    the service issues.

    Please do try power cycle you console by holding the power button for 10 seconds and turning back on. You can also try unpluging your router/modem and console for 5 mins. Then restarting the network wait 3 to 4 mins then restart the console. This will unsure
    you have a freash new connection too the service
  11. AwesomeNinja107 Win User

    Purchase and Content Usage Issue

    I just want to know when this will be fixed.

    All I am trying to do is play forsaken.
  12. Internet Expert Win User

    Purchase and Content Usage Issue

    This is an issue on Microsoft's end. Microsoft has already deployed engineers to help restore the Xbox Live servers.

    At the time of this post, the "Purchase and Content Usage" servers are currently "limited". I actually didn't notice until now, but I see that the affected date is set to "6/22/2018". I'm going to guess that whomever is in charge of updating the status page
    accidentally set the wrong date, because the servers were fine the other day (last I checked).

    When "Purchase and Content Usage" is down, this typically affects buying digital games or even launching digitally-purchased content from your console. There is nothing you need to do except wait until Microsoft's engineers fix the problem.

    You can get the latest server status here: https://xbox.com/status
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Purchase and Content Usage Issue

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