Purchase 3 months of Xbox Live Gold and Receive an Additional 3 months issue

Hi QuotableJewel71!

Thanks for letting us know - so we can take a further look into this on our end, please reply to

this thread with the information that's requested in the opening post. I'll be locking this thread going forward.

I signed up for a 3-month subscription on June 15, 2018, which indicated a promo would apply where I would receive a code for an additional 3-months. The code was never sent. I checked my email and my messages on Xbox. It was never sent. Customer Service
told me to post here to receive help.

The promo stated:

Buy 3 months, get 3 free

Purchase a 3-month Gold membership and receive a code for an additional 3 months delivered to your email address within 10 business days.

Offer valid from 9:00PM PST on June 6, 2018 to 11:59 PM PST on June 17, 2018, while supplies last. Available only in Microsoft online store in the United States (including Puerto Rico) and Canada. Offer valid for 3 month Xbox Live Subscription. After
your purchase, you'll receive a digital code at the email address associated with your purchase within 10 business days of promotion end date. Code must be redeemed by August 31, 2018. No reproduction of codes will be accepted.

Hello,

I purchased 3 months of Xbox Live a month ago, on the 15th of June during a promotional period where I was to also receive 3 additional months of Xbox Live. The extra code was to be delivered within 10 working days, but it has been a month since purchase.
Xbox support has redirected me to post on this forum. Any help is greatly appreciated.

Thank you

Same exact issue here. Same forwarded by the stupid chat bot. Did you ever get your code?

I agree with Wadski in that if you currently just have a Xbox Gold subscription, you are better off adding additional months to you Gold Subscription or Game Pass first before you convert to Ultimate. If it is your first time converting to Ultimate, the
total months of Xbox Gold plus the total months of Game Pass will be added as your new Ultimate subscription. 12 months of Gold + 3 months of Game Pass will convert to 15 months of Ultimate. If you purchase 3 months of additional Gold membership then you will
get 18 months of Ultimate. Therefore only purchase Ultimate after you convert your subscription.

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!