PUR-PrerequisiteProfileMissing kQpfZpQ5RUSLKMkg.4.13.22.11 2018/09/24 - 15:28:47 UTC

jeremylyle · Sep 24, 2018

i have been trying to fulfill a promise i made to my daughter for over a week now and give her $20 on her xbox live account so she can buy minecoins and i keep getting the error that is in the subject line, this is incredibly frustrating!!!

PUR-PrerequisiteProfileMissing
kQpfZpQ5RUSLKMkg.4.13.22.11
2018/09/24 - 15:28:47 UTC

:)

mihaitza0007 · Sep 24, 2018

Xbox.com/errorhelp

I got an error message Xbos-0x80154022

5d0d570a-e87c-4342-ae00-e270cbf00d59

2014/10/24 - 20:09:47 UTC

VB1994 · Sep 24, 2018

Anyone else having issues with paying for you xbox gold membership?

every time i go to pay for my membership, either by debit or checking account, i get a message that says:

PUR-OrderLocked

RKH6Yn80r0qEYBpy.11.21

2018/09/06 - 22:13:12 UTC

can someone help me with this?

thank you.

XBF Paul M · Sep 24, 2018

Hiya, jeremylyle!

Paul from Xbox Forums Team here to assist with the issue. There are a couple options to put money into your daughters Microsoft account. There are pre-paid Microsoft cards that you could purchase to load the funds into the account. My best suggestion would
be to
Contact Us to help with this issue.

Happy Gaming!

Paul Xbox Forums Team!

AllanDelacruz · Oct 7, 2018

And did this answer his question?

Boom1egShot · Nov 11, 2018

Same here, 4th time contacting Microsoft! absolutely useless, I literally want to give them money but cant.

jeremylyle · Nov 12, 2018

I dont want to buy gift cards, i want to be able to use the plat form yall provided for adding money to my daughters account, if you are not going to fix it, then you need to remove the option so people to waste their time and get their hopes up about
something you apperantly dont care about.

XBF Leslie D · Nov 5, 2018

Hi Jeremy,

I'm sorry to hear this is happening when trying to add money to your child's account. By any chance have you attempted to update the billing info in her Microsoft account? If not, give it a try.

Here's how:

Go to
account.microsoft.com and sign in to the Microsoft account you want to update.

Select Edit profile, and then make the changes needed to update the billing information.

Also, we have an article on how to
Add money to your child's Microsoft account just in case you'd like to go over it. It also have more information in regards to Microsoft child accounts.

Let us know how it goes.

XBF Leslie D

Hi Jeremy,

I'm sorry to hear this is happening when trying to add money to your child's account. By any chance have you attempted to update the billing info in her Microsoft account? If not, give it a try.

Here's how:

Go to
account.microsoft.com and sign in to the Microsoft account you want to update.
Select Edit profile, and then make the changes needed to update the billing information.

Also, we have an article on how to
Add money to your child's Microsoft account just in case you'd like to go over it. It also have more information in regards to Microsoft child accounts.

Let us know how it goes.

jeremylyle

I dont want to buy gift cards, i want to be able to use the plat form yall provided for adding money to my daughters account, if you are not going to fix it, then you need to remove the option so people to waste their time and get their hopes up about
something you apperantly dont care about.

Boom1egShot

Same here, 4th time contacting Microsoft! absolutely useless, I literally want to give them money but cant.

AllanDelacruz

And did this answer his question?

XBF Paul M

Hiya, jeremylyle!

Paul from Xbox Forums Team here to assist with the issue. There are a couple options to put money into your daughters Microsoft account. There are pre-paid Microsoft cards that you could purchase to load the funds into the account. My best suggestion would
be to
Contact Us to help with this issue.

Happy Gaming!

Paul Xbox Forums Team!

PUR-PrerequisiteProfileMissing kQpfZpQ5RUSLKMkg.4.13.22.11 2018/09/24 - 15:28:47 UTC