PUR-ConversionBlockedCurrencyCountryMismatch

Discus and support PUR-ConversionBlockedCurrencyCountryMismatch in XBoX Games and Apps to solve the problem; Hi, I wanted to buy another 12 month of Xbox Live Gold and I got this error message: PUR-ConversionBlockedCurrencyCountryMismatch I was able to buy... Discussion in 'XBoX Games and Apps' started by ZippoArsenal, Sep 16, 2018.

  1. ZippoArsenal
    ZippoArsenal Guest

    PUR-ConversionBlockedCurrencyCountryMismatch


    Hi,

    I wanted to buy another 12 month of Xbox Live Gold and I got this error message:

    PUR-ConversionBlockedCurrencyCountryMismatch

    I was able to buy some games (couple of weeks ago) and EA Access (yesterday) without any problems.

    It seams that it is a country problem, but I checked both xbox and account preferences and everywhere is Germany set as coutry of residence (correct, as I live in Germany).

    Could you help me with this one?

    Thanks in advance!

    Regards,

    Milan

    :)
     
    ZippoArsenal, Sep 16, 2018
    #1
  2. Joshhhhh1990
    Joshhhhh1990 Guest
    Error Code: PUR-ConversionBlockedCurrencyCountryMismatch


    I am trying to renew my Xbox Live account and I receive this error message when I put in the code from my prepaid 12-month subscription card:

    PUR-ConversionBlockedCurrencyCountryMismatch

    9ZW3+GLpVUaC+4WI.22.1.6.13

    2018/03/23 - 21:35:07 UTC

    I live in Canada and all of my billing info and locations specify that I am in Canada, so there shouldn't be a "country mismatch". I have had issues with my account before in regards to downloading the free games from Xbox Live Gold where it seems to have
    the same error. I have contacted customer service in the past and they were unable to find a solution. Someone, please help!

    - Josh
     
    Joshhhhh1990, Sep 16, 2018
    #2
  3. ChiefJoboo
    ChiefJoboo Guest
    Error Code: PUR-ConversionBlockedCurrencyCountryMismatch


    Make sure your xbox location is set correctly: Press the Xbox button to open the guide. Select Settings. Select System. Select Language & location. Select your location from the list, and then select Restart now.

    You could also check to make sure your microsoft account region is set correctly, and this can only be changed once every 3 months: Please read the warnings before you move if you do move.
    Sign in to your Microsoft account

    If you still get the error and your country and region are both correct and the code you bought was a card made in your region, Canada, then please contact xbox support directly about this code problem: Contact Us | Xbox Support
     
    ChiefJoboo, Sep 16, 2018
    #3
  4. Arminator
    Arminator Guest

    PUR-ConversionBlockedCurrencyCountryMismatch

    Can you check in
    https://commerce.microsoft.com     that your billing address is set in Germany as well?

    If everything seems to be in order on your side, you'll have to contact the official support via
    Contact Us | Xbox Support or since you're in Germany call:

    Toll free: 0800 181 2968

    or 0695 007 0422

    They are available Mo-Fr: 09:00 - 18:00 and Sa-So 10:00 - 18:00

    The official support would then have to check your account why it thinks you're trying to do a currency conversion.
     
    Arminator, Sep 16, 2018
    #4
  5. Allebas Win User

    PUR-conversionblockedcurrencycountrymismatch

    Hi JuanR.P,

    Where did you buy the code from? I know once I would a code from online and had this issue because the code was for another region. Luckly, the site was a reputable site and they did give me another code for my region.
  6. denis97g Win User

    PUR-conversionblockedcurrencycountrymismatch

    Hello! to contact them go to support.xbox.com
  7. XBF Felixx P Win User

    pur-conversionblockedcurrencycountrymismatch

    Hello mrtom1988!

    Thanks for reaching out to Xbox forums support. I'm sorry to hear about the error that you're receiving when trying to extend your Xbox Live subscription.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.



    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.

    Felix

    Xbox forums support
  8. Arminator Win User

    PUR-ConversionBlockedCurrencyCountryMismatch

    Can you check in
    https://commerce.microsoft.com     that your billing address is set in Germany as well?

    If everything seems to be in order on your side, you'll have to contact the official support via
    https://support.xbox.com/contact-us or since you're in Germany call:

    Toll free: 0800 181 2968

    or 0695 007 0422

    They are available Mo-Fr: 09:00 - 18:00 and Sa-So 10:00 - 18:00

    The official support would then have to check your account why it thinks you're trying to do a currency conversion.
  9. ryanbush2003 Win User

    Xbox Gold Live

    Thank you for your reply, ive bought five pre paid cards before. We end up with the same meesage.

    PUR-ConversionBlockedCurrencyCountryMismatch

    z+8RtFDpiEyMkW/h.0.0.21.9
Thema:

PUR-ConversionBlockedCurrencyCountryMismatch

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