Punchcard Promotion XBL Rewards

Milek Scythe · Nov 7, 2017

This is something I was previously told would sort itself out and not to worry a month ago, however has not sorted itself out and has left me facing £100s spending with nothing rewarded.

There is an offer, a punch card for games being pre-ordered, the reward is 15,000 credits. I had to pre-order 3 games to get that reward.I ordered WWE 2k18, StarWars Battlefront 2 and finally Assassins Creed Origins. On the list it kept telling me that
I ordered 2 games... I count 3 premium titles that were listed.

Upon checking my account again, it's now showing all qualifying titles, under WWE and Battlefront is 'YOU'VE PRE-ORDERED' Under origins however simply a released tag, no mention of me spending £80 on it when it first came to the store.

I had it checked by one of your colleagues and they said that it shows on my account as a pre-order,but to contact again should it not come up, Origins had issues not installing add-ons from the pre-order and fails to show certain aspects of the game
that I had to be re-credited for.

Normally rewards are not an issue to me, but 15,000 is more than £15 worth of credit, that could buy a lot of content and not something I'm willing to just put down to a technical glitch.

Can someone please give me a coherent answer to my issue and explain how it will be resolved?

:)

XBLRewards8 · Nov 7, 2017

Punchcard Promotion XBL Rewards - Pre-order Missing

Hello Mr Duck,

Since your Sims 4 purchase was made before the offer had been created, it was not eligible for this offer. Only pre-orders made while the offer is available are eligible for the offer. From the FAQ:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) digital Games on Demand titles in the Microsoft Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order
each game before its shown release date to qualify. Please note that retail Microsoft Store purchases do not apply. Please visit http://www.worldtimeserver.com or another world time database to
determine local time.

Smwutches · Nov 7, 2017

Punchcard Promotion XBL Rewards - Pre-order Missing

In order to qualify, games have to be preordered during the offer period, which began on October 1. Since you preordered the game before October 1, it is not eligible.

XBLRewards8 · Nov 7, 2017

Hello Milek Scythe,

This forum is the only place to receive support on the Xbox Live Rewards program. We do not see any past posts from this gamertag on this forum, so it sounds like you may have reached out to an incorrect source. You did not complete this offer since your
Assassin's Creed purchase in September was made before the Games on Demand offer had been created. As stated in the FAQ, only pre-orders made while the offer is active are eligible for the offer:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) digital Games on Demand titles in the Microsoft Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order
each game before its shown release date to qualify. Please note that retail Microsoft Store purchases do not apply. Please visit http://www.worldtimeserver.com or another world time database to
determine local time.

XBLRewards8

Hello Milek Scythe,

This forum is the only place to receive support on the Xbox Live Rewards program. We do not see any past posts from this gamertag on this forum, so it sounds like you may have reached out to an incorrect source. You did not complete this offer since your
Assassin's Creed purchase in September was made before the Games on Demand offer had been created. As stated in the FAQ, only pre-orders made while the offer is active are eligible for the offer:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) digital Games on Demand titles in the Microsoft Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order
each game before its shown release date to qualify. Please note that retail Microsoft Store purchases do not apply. Please visit http://www.worldtimeserver.com or another world time database to
determine local time.

CyberneticHFXHFX

I figured, that whenever there are two Punchcards promoting the same video game, that conflict is true. It always happens if the Punchcards that require the purchase of content items/licenses is involved. The Punchcards that have been activated of the two are/remain functional. Then related other Puchcards can no longer be activated, because they share the same tags/flags as long as both Punchcards are (remaining) online/active. In order to negate this conflict for your future promotions of video games via Microsoft Rewards App for Xbox that way, you must set different IDs for the active states of Punchcards for equal video games. That way I missed out on some Microsoft Rewards Points, and most recently the one related to the Resident Evil Vil.l.age to play Punchcard, where its second conditions were achieved. This is not that much of a problem, with the loss of relative rewards, but the more is the fact, that this is troublesome, while it only negatively conditions our minds/thoughts.

XBLRewards3

Hi Mr Xerves. Your Final Fantasy pre-order didn't register to the offer, but that purchase does complete the punchcard. You'll see Credits for that by early next week. Thanks for your continued patience.

XBLRewards8

Hello Mr Duck,

Since your Sims 4 purchase was made before the offer had been created, it was not eligible for this offer. Only pre-orders made while the offer is available are eligible for the offer. From the FAQ:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) digital Games on Demand titles in the Microsoft Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order
each game before its shown release date to qualify. Please note that retail Microsoft Store purchases do not apply. Please visit http://www.worldtimeserver.com or another world time database to
determine local time.

Smwutches

In order to qualify, games have to be preordered during the offer period, which began on October 1. Since you preordered the game before October 1, it is not eligible.

Punchcard Promotion XBL Rewards