Punchcard not updating

I bought Halo Wars 2 about a month ago and it hasn't counted toward my punchcard. I want to know how to fix that, or if I might have done something wrong.

:)

 

punchcard not updating

Hello hisnameisfrank,

Only pre-orders made during the offer period are eligible for this offer. Since only your purchase of STEEP was made within the offer period, it was the only purchase that received a punch.

 

Punchcard not updating

If this is a Microsoft rewards Punchcard issue, you will likely need to contact the Microsoft Rewards Support. Make sure you are logged in to your Microsoft Account, and then follow this link for Rewards Support: https://go.microsoft.com/fwlink/p/?LinkID=823675

 

Hello Da Frame Guy,

Only purchases made during the offer period are eligible for the offer. Since you purchased Halo Wards 2 before the current Games on Demand offer period, it was not eligible for that offer. It was a part of the December "Rewards Story" offer, but you did
not complete that offer.