Punch my pre-order not counting

Discus and support Punch my pre-order not counting in XBoX Rewards & Social to solve the problem; My pre-orders are not counting towards my punches... I pre-ordered Mass effect Andromeda, Ghost Recon Wildlands, and Halo Wars 2. I bought all 3 in the... Discussion in 'XBoX Rewards & Social' started by THE MATIMUS, Feb 26, 2017.

  1. THE MATIMUS
    THE MATIMUS Guest

    Punch my pre-order not counting


    My pre-orders are not counting towards my punches... I pre-ordered Mass effect Andromeda, Ghost Recon Wildlands, and Halo Wars 2. I bought all 3 in the premium $80-100 packages and it won't give me the 15k points. Does it take time to update? It's been a
    few weeks on 2 and they never posted on here, I got ghost recon 2 days ago. I haven't been able to find any support to contact so any insight or help would be appreciated, been in this program for literally years without issue until now.

    :)
     
    THE MATIMUS, Feb 26, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Pre-order punch card not counting

    Hello Lymiss,

    We see that you have received a punch for both of these purchases. We see that the dates for theses purchases were the 6th and the 12th. Therefore, it sounds like you may not be aware of the fact that it takes our program up to 96 hours to receive and process
    new data, as referred to in the FAQ for this offer:

    When will I receive my Rewards Credits?



    Your punchcard should update within 96 hours of your pre-order.

    When you previously checked, you were likely only seeing a punch for your purchase on the 6th, as your purchase on the 12th had not been processed at that time.
     
    XBLRewards8, Feb 26, 2017
    #2
  3. Lymore
    Lymore Guest
    Pre-order punch card not counting

    Hi, Me and my fiance both have two pre-orders that are part of the Pre-Order Punch Card but only one of them is counting. We have DragonBall FighterZ and Monster Hunter World Digital Deluxe Edition pre-ordered. Does the digital deluxe edition of Monster
    Hunter World not count for the punch card or could it have to do with us using paypal as the payment option when we pre-ordered them? I don't know if I need to provide any more info but my GT is Lymiss and his GT is Your Me55iah.
     
    Lymore, Feb 26, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Punch my pre-order not counting

    Support will double check, but it does take about 96 hours for punches to update so if you preordered Ghost Recon 2 days ago, it would be too soon to see that punch. The credits won't show as pending until after all 3 games have been released.
     
    Smwutches, Feb 26, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello THE MATIMUS,

    We see that you received one punch for Mass Effect. The punchcard is the 1 - 2 - 3 at the top of the Games on Demand page. As Smwutches says, new activity takes up to 96 hours to be recognized, so your Ghost Recon purchase has yet to be punched. We do not
    see a Halo Wars 2 pre-order. We see a purchase of that game made two days ago, which was not eligible, since it was not a pre-order.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Punch my pre-order not counting

    Hello THE MATIMUS,

    We see that you received one punch for Mass Effect. The punchcard is the 1 - 2 - 3 at the top of the Games on Demand page. As Smwutches says, new activity takes up to 96 hours to be recognized, so your Ghost Recon purchase has yet to be punched. We do not
    see a Halo Wars 2 pre-order. We see a purchase of that game made two days ago, which was not eligible, since it was not a pre-order.
  7. Smwutches Win User

    Punch my pre-order not counting

    Support will double check, but it does take about 96 hours for punches to update so if you preordered Ghost Recon 2 days ago, it would be too soon to see that punch. The credits won't show as pending until after all 3 games have been released.
  8. WAKONDA886 Win User

    Punch Card Question for New VIP System

    Preorders do not count towards VIP.
    But this is for the pre order punch card so it must count.

    i have pre ordered AC Origin and Shadow so far and its not showing as pre ordered will i get the rewards if i pre order another title from the list or do i lose out again on this promo

    Thanks inadvance
  9. XBLRewards8 Win User

    Pre-order punch card not counting

    Hello Lymiss,

    We see that you have received a punch for both of these purchases. We see that the dates for theses purchases were the 6th and the 12th. Therefore, it sounds like you may not be aware of the fact that it takes our program up to 96 hours to receive and process
    new data, as referred to in the FAQ for this offer:

    When will I receive my Rewards Credits?



    Your punchcard should update within 96 hours of your pre-order.

    When you previously checked, you were likely only seeing a punch for your purchase on the 6th, as your purchase on the 12th had not been processed at that time.
  10. XBLRewards8 Win User

    Halo Wars 2 pre order

    Hello Heroic Stevie,

    Only pre-orders made during the offer period are eligible for the offer. Since your purchase was made before the current Games on Demand was available, it did not count as a punch for that offer.
Thema:

Punch my pre-order not counting

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