Punch my pre-order in MyMissions Not Getting Reflected please Help​

Keep in mind it takes 96 hours for pre-order purchases to reflect on the Games on Demand Punchcard. If it has been over 96 hours, the support staff will review your account and see what the issue might be.

The staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply to threads. They do not work weekends.

Hello MADVIRUS,

We have determined that your punches are not being properly applied, and are alerting our platform team to the issue. In the meanwhile, I will manually adjust your account for the missing two punches. If you have made a more recent purchase than your pre-order
on the 18th, we have not yet received that information, as activity takes up to 96 hours to be recognized.

Hello ClarkGriswold00,

The only offer that Ghost Recon pre-orders would have gone towards is the Games on Demand offer on the MyMissions page. However, that offer requires three punches to complete. Since you have only one out of the three punches required, you have not been awarded
Credits.

Hello BuRnIngANts,

You received a punch for your purchase of STEEP. It looks like you did not receive a punch for your purchase of Final Fantasy XV because it was made a day after the release date for that game. We will adjust that purchase to reflect a punch, but please note
from our FAQ:

Which Xbox Store content is eligible for this offer?

This offer is only open to featured Xbox One digital titles in the Xbox Store. In order to qualify for the punchcard, games must be from our approved list of eligible titles, be pre-ordered during the offer period and be pre-ordered BEFORE their release
date. Please note that as these are digital titles, many become available for download the night BEFORE the release date, so your order must be received before the release time shown on the individual product pages. Title availability is subject
to region. Featured games include:

Hello DarKorbinDallas,

We do not see an opt-in from your account for the Simply Rewarding offer. This offer requires that users opt in to the offer either by clicking the link in the email or on the MyMissions page. Since you have not done so, we have not placed you in the eligibility
list for that offer.

For the Games on Demand offer for pre-order purchases, that offer requires the purchase of 3 eligible pre-orders. Since you have only made two pre-order purchases, you currently have two out of three punches for that offer.