Punch it up with digital pre-orders

Discus and support Punch it up with digital pre-orders in XBoX Rewards & Social to solve the problem; I pre-ordered Dead Rising 4 the day before release, and it has yet to show up on my punch card. When will it show up? Thanks... Discussion in 'XBoX Rewards & Social' started by RodneyStockton, Dec 9, 2016.

  1. RodneyStockton
    RodneyStockton Guest

    Punch it up with digital pre-orders


    I pre-ordered Dead Rising 4 the day before release, and it has yet to show up on my punch card.

    When will it show up?

    Thanks

    :)
     
    RodneyStockton, Dec 9, 2016
    #1
  2. TheMasterstick
    TheMasterstick Guest
    Punch it up with digital pre-orders

    I preordered Dead Rising 4 Deluxe Edition, 1 week ago, & it's still not showing preordered on my reward promo: Punch it up with Pre-Orders - 15,000 Rewards Credits. Punch it up with digital pre-orders
     
    TheMasterstick, Dec 9, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Punch it up with digital pre-orders

    Hey TheMasterstick,

    Apologies for the inconvenience. You should see the punch soon! Thanks for your patience.
     
    XBLRewards8, Dec 9, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Punch it up with digital pre-orders

    Hello MindWalker,

    Your purchase was made after release and was not categorized as a pre-order. Please keep in mind that purchases are based off the UTC time zone, and not local time zones, as Microsoft is a global market. We will adjust your punchcard for this purchase, but
    please keep this in mind for future purchases.
     
    XBLRewards8, Dec 9, 2016
    #4
  5. XBLRewards8 Win User

    Punch it up with digital pre-orders

    Hello MindWalker,

    Your purchase was made after release and was not categorized as a pre-order. Please keep in mind that purchases are based off the UTC time zone, and not local time zones, as Microsoft is a global market. We will adjust your punchcard for this purchase, but
    please keep this in mind for future purchases.
  6. XBLRewards8 Win User

    Punch it up with digital pre-orders

    Hello TheMasterStick,

    Apologies for the inconvenience. We have determined why you did not properly receive a punch and are currently working on correct Rewarding for that game's purchase. I'll update you here once I get confirmation from our team that the problem has been fixed!
  7. XBLRewards8 Win User

    Punch it up with digital pre-orders

    Hello MindWalker,

    As Murphs says, it takes 96 hours for us to receive and process new activity. Your Credit event was processed and completed on April 6th.
  8. XBLRewards8 Win User

    Punch it up with digital pre-orders

    Hey TheMasterstick,

    Apologies for the inconvenience. You should see the punch soon! Thanks for your patience.
  9. Murphs-A47006C9-2185 Win User

    Punch it up with digital pre-orders

    Glad it got fixed. Keep in mind it's 96 hours not 72, that may have been some of the confusion.
Thema:

Punch it up with digital pre-orders

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