Punch It Preorder Missing

brent3000-89F4E8B3-CBCC-4DC5-9DD6-6DCAEE6C726B · Nov 6, 2016

Hi Team,

Can you please review my Punch Card sats as it shows me only having a single punch card when I should have at least two due to 'DRAGON BALL XENOVERSE 2' not showing as pre-ordered

:)

Adjerra · Nov 6, 2016

Missing preorder punches

I preordered both Sea of Thieves and Farcry 5 but neither is showing up on my punch card

XBLRewards3 · Nov 6, 2016

Missing preorder punches

Hi Adjerra. You'll see an update in about 48 hours. Credits will show as pending!

XBLRewards8 · Nov 7, 2016

Hello brent3000,

Apologies for the inconvenience. We will adjust your purchase to properly award a punch. You should see this change occur shortly.

XBLRewards3

Hi Adjerra. You'll see an update in about 48 hours. Credits will show as pending!

Smwutches

Support will check,but also make sure you're checking the 1 2 3 at the top of the page. The pictures will only show standard preorders. So if you preordered any form of deluxe edition, it will only show at the top of the page.

XBLRewards8

Hello brent3000,

Apologies for the inconvenience. We will adjust your purchase to properly award a punch. You should see this change occur shortly.

Smwutches

Keep in mind it takes 96 hours for the punches to show after making a preorder. Since the offer just started yesterday, it would be too early to see any punches. If you preordered before January 1, it would not be eligible.

Smwutches

Did you preorder some of the games before October 1? Any games preordered before the offer began, will not count as a punch.

Punch It Preorder Missing