punch card pre order promotion

I have fulfilled the promotions requirement for the 15000 point ( pre order 3 games ) as of now I have pre ordered 4 games that were part of the promotion and 3 of the 4 games have since released and the orders completed . why have I not received my promotional
balance . please reply to my gmail account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

:)

 

Pre-Order Punch Card Promotion Error.

Hello AlanPoeFoSho,

Only purchases made during the offer period are eligible for the offer. Since your pre-order of Call of Duty was made before the Games on Demand offer was available, it was not eligible for the offer. Your other two purchases were made within the offer period,
and awarded punches correctly.

 

Pre-Order Punch Card Promotion Error.

Hello!

I have an issue regarding the punch card rewards promotion. I pre-ordered 3 games but the punch card only has it updated to 2. I would appreciate it if that can be fixed. The games I pre-ordered were SKYRIM Special Edition, Call of Duty Infinite Warfare,
& Final Fantasy XV. Thank you!

 

Hello JIMZ32TT,

We responded to your previous post at (games on demand issue). We do not email users. Furthermore, since this is a
public forum, you should not post personal information like your email.