pull file from save cloud

Hi Mohamad Aiman



We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.



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Microsoft Community Moderator

Hi Mohamad Aiman

Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your saved files. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

For this, we do understand that there are some games that Game Pass will be removed since there are just some limited time for that game to be available on the Game Pass. And as well as, you can as well still play on that game if it is somewhere on different platforms as well if it is on Steam or any other game platforms that you can get to download that game.

What we have understood and isolated is that the game itself is no longer available on PC Game Pass but you have got the other game on Epic Games and that is very well appreciated knowing you tried to find where that game is.

The way for it to recover those save files on that game is if the In-Game settings has an In-Game account syncs. Meaning, when opening and launching that game and you can see you can link your accounts like Xbox, Steam, etc. Then there might be possibilities that it will sync especially if you might use your Xbox Account to link since it is saved on the Xbox Cloud.

Today, you can try to test and see if the game has an In-Game accounts sync and if there is, then you can try to link your account that you have used where the game saves is and see if the data is synced.

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.

Regards,



Microsoft Community Moderator

You can do a factory rest and opt to keep your games and apps. It'll remove save files, but keep the installed titles. You'll pull the save files from the cloud next time you launch the game, so you don't loose anything that way. That might be the next
best troubleshooting step.

Being able to have multiple save files when one gets corrupted WOULD save the problem. The problem lies within the game crashing and pulling the save from the cloud. If I had 2-3 save files...when the game crashes and reloads...I can load one of my save
files (not the default as that one is now corrupted) and bam....I've lost nothing but the little bit of time I'd been playing that day.

Is there a specific game you're having an issue with this on? The One can pull 360 save information from the cloud.