PUBG FATAL ERROR

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.





We will first do our research so we can give you concrete answers about what is causing the problem.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  
• Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What troubleshooting steps have you done?
  
• Was this working before?
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.



Check for Windows Update

• Settings
  
• Windows Update
  
• Check for Windows Update
  

Run the SFC /SCANNOW command

Open Command Prompt(Admin)

Type the command below.

[table][tr]

sfc /scannow

[/tr][/table]
Wait for the scan to complete.

If there's no errors, you can close the console now.

If it doesn't help, do a Component Store repair with this command:

[table][tr]

dism /Online /Cleanup-Image /RestoreHealth

[/tr][/table]
Restart the computer and run scan again.

[table][tr]

sfc /scannow

[/tr][/table]

Perform Clean Boot

• Search for Task Manager and open it
  
• Click More details
  
• Move to Startup tab
  
• Click on Disable
  
• Do this on all the startup applications on the list
  
• Close task manager
  
• Search for the command below
  

[table][tr]

msconfig

[/tr][/table]

• Under the System Configuration Window go to Services
  
• Check Hide all Microsoft Services on the left side
  
• Once all Microsoft Services are hidden click on disable all on the right side
  
• Click on OK then Restart
  

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

That is a fatal error and the console will either need to be repaired or replaced.

Razer has since removed PUBG so that one was in error.

Thank you for your reply. Even though you already have a DirectX 12 on your system, it has the same troubleshooting steps to resolve Fatal Error on Halo Wars.

Let us know if you have successfully resolve Fatal Error on Halo Wars.

Regards.