Psychonauts Update Broke the Game?

AbstractRealist · Oct 20, 2018

Same issue here so want to bump this... I tried playing it again on my X1X I recently got, excited to see how it looks since so many of the other games look amazing with the updates, and not it doesn't work at all. Well, wouldn't say at all, gets to the
title screen and it goes blank but can still hear sound. Wasn't sure if this was an issue just with X1X or all Xbox1's and I guess this answers my question.

Also, as ambassadors...just so you know...we don't really hold any more weight in reporting stuff than normal users do

XBF Diego M · Nov 2, 2018

Hey Abstract,

From what I can see from in this thread is that this started happening from a recent update for the game and may be related to the Xbox One X update version since it is enhanced for the One X.

We would like to gather more information about this issue, but I would first recommend to contact
Double Fine Support
to see what they have to say. The developers will have more information about their most recent update build for the One X.

It may also be a good idea to possibly try a soft factory reset
to reset the console's operating system and system update. Make sure before doing so that you know your account information since you will need to re-add it during the set up.

XBF Diego M

Hey Abstract,

From what I can see from in this thread is that this started happening from a recent update for the game and may be related to the Xbox One X update version since it is enhanced for the One X.

We would like to gather more information about this issue, but I would first recommend to contact
Double Fine Support
to see what they have to say. The developers will have more information about their most recent update build for the One X.

It may also be a good idea to possibly try a soft factory reset
to reset the console's operating system and system update. Make sure before doing so that you know your account information since you will need to re-add it during the set up.

ANiKTiVE

Ok thank you for that info, i appreciate it.

ZombieOrbit44

I think it's pretty clear now that the problem isn't caused by a bad install, and that it was caused by faulty code added in the new update. There are now several different questions/discussions about this issue, none of which have been resolved. Can't
you just let them know they need to fix it?

Arminator

Since the support doesn't regularly read all posts here, it might be that they just don't know about that particular issue.

Please contact the official support via
https://support.xbox.com/contact-us and make them aware of that issue.

If you get a "Virtual agent", click on "No thanks" to be able to get in contact with a real support member.

If they have a solution for your issue, please respond here for others to know how to resolve it, or at least make them acknowledge that there is a game-breaking issue with the game.

Since this has also
mentioned in the DoubleFine Forums, you're not alone with that issue.

ANiKTiVE

Thats a solid No. I tried messi g with so many settings and still the same thing. Found the new game button while the screen was flashing. It started a new game but still screen was flashing then just went to a solid black screen and then the game crashed.
I dont understand the "update" that broke the game. Very disappointed that microsoft hasnt acknowledged this issue.

Psychonauts Update Broke the Game?