PSU should be available for advanced exchange

Discus and support PSU should be available for advanced exchange in XBoX on Consoles to solve the problem; After a week or two of the living hell that is Xbox customer support, and after having my console replaced and not fixing the problem, I got suggested... Discussion in 'XBoX on Consoles' started by ZeeDogHellhound, Apr 4, 2014.

  1. ZeeDogHellhound
    ZeeDogHellhound Guest

    PSU should be available for advanced exchange


    After a week or two of the living hell that is Xbox customer support, and after having my console replaced and not fixing the problem, I got suggested to send in the PSU. However, no advanced exchange, leaving me, and I quote, "up to a month" without being
    able to use my console, on top of paying for shipping, all to see if that is indeed the problem. So I'm just going to live with the problem until you offer this. Thanks for nothing.

    :)
     
    ZeeDogHellhound, Apr 4, 2014
    #1
  2. Pepper the Mint
    Pepper the Mint Guest
    My disappointment with my Xbox One system.

    Hey Gamex0ver! -- the Advanced Exchange option is no longer showing in MyService.xbox.com -- only Xbox Support (phone as they will be getting the credit card number) will be able to process that for you. As far as I know, Advanced Exchange is available in
    US, Canada and UK. I hope this helps.
     
    Pepper the Mint, Apr 4, 2014
    #2
  3. Daft Badger
    Daft Badger Guest
    Advanced exchange service available

    Afraid not.

    The advanced exchange doesn't work like that.

    What they do is take the price of the console from your bank account ( a placeholder) & send you a replacement console which will be the same type of console you are sending in for repair.

    You then have a certain amount of time to send of your broken console & once they receive it & inspect it they then refund the money.

    If you want a xbox one x then you would need to buy one separately.
     
    Daft Badger, Apr 4, 2014
    #3
  4. Daft Badger Win User

    Advanced exchange service available

    Afraid not.

    The advanced exchange doesn't work like that.

    What they do is take the price of the console from your bank account ( a placeholder) & send you a replacement console which will be the same type of console you are sending in for repair.

    You then have a certain amount of time to send of your broken console & once they receive it & inspect it they then refund the money.

    If you want a xbox one x then you would need to buy one separately.
  5. Mark Sherwood Win User

    Expand the Advanced Exchange Program to include PSUs and controllers!!!

    Hey there Cah Cah :)



    Sorry to hear that you are displeased with a portion of the service. It sounds as though you have no actual issue that you need help with and are placing some feedback here, so my advice at this point would be to post in the Feedback Forum Section. That
    is the best place to put forward requests.



    I hope this helps.

    Many thanks,

    Cloud
  6. REP1981 Win User

    Console is silent but buzzing comes from power supply

    Anything new on this topic?

    My PSU is buzzing as well, very annoying as everything else is silent as desired.

    Do I need to exchange the PSU?
  7. IceStorm III Win User

    Can I????

    You're asking if you can substitute a 360 PSU for an Xbox One PSU? No.

    You're sending in your PSU? Why? Exchange the system with your retailer. The Xbox One is less than 30 days old.
  8. Bhutankam Pema Win User

    Xbox One PSU overheating

    Make shure your PSU stays in a well vented area where e brees fresh air is to test it if it is a Problem of the Location... Try also using it without multiplugs and powerstrips...

    A replacement should be cared under warranty, but if you want to Exchange it you^ll Need pay a Depot untill they get your broken PSU..

    If you request a Repair, should be for free
Thema:

PSU should be available for advanced exchange

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