PSU light is orange, until I plug it into the console...

Hi !

Read this information about the Power Supply :
support.xbox.com/.../check-power-supply

Maybe the power supply need to be replace.

Actually there is an even easier way to test your PSU (Power Supply Unit). Give this a shot:

Try unplugging your PSU from both the outlet it's plugged into and the Xbox. Then take it and plug it into a wall outlet directly, no power strips or surge protectors, and confirm the Orange/Amber colored light comes on. Once you have that, then plug it
into the system and watch that light on the PSU. One of four things is going to happen:

1) The light will change to White for 5-10 seconds and then go back to Orange/Amber. This is the ideal outcome. The white light for that interval means it's charged the capacitors in the system and it should come on by pressing the power sensor on the
front of the console.

2) The light will flash between White and Orange/Amber several times. This indicates a short in the PSU and it needs to be replaced.

3) The light will do nothing and just stay Orange/Amber. This indicates that the PSU is unable to pass power to the system or even recognize it at all. This usually means that the console isn't accepting power and the console needs to be replaced.

4) The light will go out completely when you plug it in. This means a complete hardware failure in the PSU. It needs to be replaced.

Use these steps to either fix the issue or at the very least narrow down the issue to the actual culprit.

Good luck, let us know how it goes.

Great. I just sent my console back for that reason cause customer support said it was a console issue not a PSU issue since the orange light is on when its plugged in.

To be honest I never really paid attention to that bit. What I just did was unplug my PSU from the console and the wall outlet the light went from white to orange ( I have instant on mode enabled) The light actually stayed on while completely disconnected.
Obviously some sort of reserve possibly something to do with the internal surge protector. When I plugged back into the console about 2 minutes later (I tried to see if the light would go off,got impatient lol) the light actually went off until I plugged the
PSU to the wall outlet.

Call support. Odds are you're PSU just needs to be reset, not replaced, and you want to make doubly sure that the PSU is the issue and not the console. Replacing the PSU, under warranty, is a standard fulfillment exchange and you have to send in your non-working
product and once they receive it and inspect it they will send a new unit back to you.

But more often than not you can clear it up with a little trouble shooting. Try unplugging your PSU from both the outlet it's plugged into and the Xbox. Then take it and plug it into a wall outlet directly, no power strips or surge protectors, and confirm
the Orange/Amber colored light comes on. Once you have that, then plug it into the system and watch that light on the PSU. One of four things is going to happen:

1) The light will change to White for 5-10 seconds and then go back to Orange/Amber. This is the ideal outcome. The white light for that interval means it's charged the capacitors in the system and it should come on by pressing the power sensor on the
front of the console.

2) The light will flash between White and Orange/Amber several times. This indicates a short in the PSU and it needs to be replaced.

3) The light will do nothing and just stay Orange/Amber. This indicates that the PSU is unable to pass power to the system or even recognize it at all. This usually means that the console isn't accepting power and the console needs to be replaced.

4) The light will go out completely when you plug it in. This means a complete hardware failure in the PSU. It needs to be replaced.

I hope some of this helps. Give the above a shot and see what happens. If it doesn't help or you see something needs to be replaced, just call 800-4-MY-XBOX and talk to a hardware support rep. They will be able to set up a repair or exchange for you.