Prospector VIP Gems missing

Hello jdawgcool,

We see the gems for this offer are still pending on your MyRewards page, awaiting your claim. For future reference, Gems from MyChallenges must be claimed from your MyRewards page.

Hello street2234,

We see these Gems have been awarded and are in both your vault total at the top of the vault page and on your Gem statement. Please remember that it takes us 96 hours to receive new activity.

Hello Soulcollecter01,

After investigating your purchase, we found that there was an issue receiving your Sea of Thieves transaction due to its Play Anywhere status. Since our Xbox Live Rewards program only rewards Xbox purchases, the dual-nature of this purchase caused our system
to incorrectly sort that purchase out. Apologies for the inconvenience. We are currently working on a fix for this game, and you should see the offer complete shortly. Regarding your other recent purchases, since those were for the PC and not the Xbox, they
were not eligible for Xbox Live Rewards, such as your Ori and the Blind Forest purchase on the second.

Hello MillerTime996,

Our win fulfillment team has sent your prize emails to your vault registered email address. You may also want to watch out for these prizes being automatically filtered to your junk folder, as we have had some users report this happening to them.

Hello MillerTime996,

We have reached out to our web team to investigate. Are you checking your vault registered email? Since that email is entered in the vault registration form, it can be different than your normal Xbox Live Rewards email. Also, have you been checking that
email's junk mail folder? We have had reports of users having their messages filtered there.