Proof required on account suspended

My son got suspended in some features on xbox one and I want to know what he did to correct him appropriately. I also need proof of what he did becuse he is saying he didn't do anything at all and that some kids are reporting him to cause him problems.

I saw what is saying in my account regarding the suspension but I need to know exactly what he did , with some proof.

There, is saying that we have no right of this suspension being reviewed.

Some not very nice kids from his school have been reporting my son repeatedly and I really need to know what is happening to correct him or even speak with the othere parents to correct their kids, in the case my sun is being treated unfairly.

As a mother and paying customer, I have the right to see the proof of what happened ? How xbox verified my son did something wrong? They need to have any kind of proof, like a recoerded message, a copied conversation, etc.

I thank you in advance for any kind of help regarding this situation.

Bianca.

:)

 

Opt-out of security proofs?

Now I'm confused...both the sticky and the announcement in this forum state that a phone number is required...



From the sticky....

"Two proofs are required to keep your account secure: a phone number and alternate email address. Two proofs are required to ensure that your account will remain controllable, even if one of your proofs expires or becomes unaccessible"

From the annoucement....

Are security proofs required?

Yes, they are required, but they should be wanted as well! Security proofs keep your account in your hands. It is required that you have at least two verified proofs:

• • SMS phone number (or a voice phone number)
  • Alternate email address

 

Why did my account get suspended?

Why is my Wicked309Clown account suspended?

 

For information about his suspension, you would need to go to
http://enforcement.xbox.com There is no way to have any specific information about a suspension sent.

 

This is really unfair. I hope x box have a way to proof they are not treating kids unfairly because of fraudulent reports from other kids. X box live is not a free service and as a faithful paying customer, I have the right to know exactly why I am not
having access to a feature of a service I paid for.

Have a great night

 

When you pay for the service, you agree to abide by the Code of Conduct

https://enforcement.xbox.com/en-US/home/codeofconduct

The Enforcement Team has the ability to review what exactly was said and will never provide you with that exact verbiage.

No one is suspended just because they were reported.

Will I get banned just because I received complaints?
No. A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging players to file many complaints. This is completely
untrue.

Xbox Enforcement | How Do I