Promotional Ryse code not received yet

Discus and support Promotional Ryse code not received yet in XBoX Sales and Promo to solve the problem; Hi there I joined up on xbox live gold back in 9 December 2015 specifically to get the free copy of Ryse. The following is a cut and paste from my... Discussion in 'XBoX Sales and Promo' started by UberViktor, Jan 14, 2016.

  1. UberViktor
    UberViktor Guest

    Promotional Ryse code not received yet


    Hi there

    I joined up on xbox live gold back in 9 December 2015 specifically to get the free copy of Ryse. The following is a cut and paste from my email account from MS:

    "We're sending this message to confirm that you have successfully activated Xbox LIVE Prepaid 1 month Gold Membership Card on Wednesday, 9 December 2015. Here are the details:"

    So I have looked around the forums and seen that it may take up to 4-6 weeks to get the code via my email that is linked to my username. Well, it has been exactly 5 weeks so far and there has been no Ryse code arrive yet.

    I hope it arrives in the next week or two as I am dead keen to play Ryse on Xbox one.

    Kind regards

    aka 'Brett'

    :)
     
    UberViktor, Jan 14, 2016
    #1
  2. xBLINDxxCHAOSx
    xBLINDxxCHAOSx Guest
    Haven't received game code for promotional on Ryse

    I have purchase Xbox live on 1/10/16 through the in game dash promotional for Ryse and i have not received my game code for this game. I have a picture of the promotional event but i will not let me attach to the forum post.
     
    xBLINDxxCHAOSx, Jan 14, 2016
    #2
  3. LocoRunnin Man
    LocoRunnin Man Guest
    RYSE free code with paid 12M xbox gold subscription.

    I purchased on 1/24/16 through the promotional page and said a code would be sent within 4 weeks, but the code for RYSE would need to be redeemed by 1/31/16. I haven't received my code yet. How am i supposed to redeem a code if its not sent to me before
    1/31/16? Please help.

    thanks,

    Loco
     
    LocoRunnin Man, Jan 14, 2016
    #3
  4. UberViktor Win User

    Ryse game code not received yet!

    Hi

    Ok so you said this..."For any promotions on Live, you have to make the purchase through Live in order to qualify. Redeeming a prepaid code does not qualify as a purchase so it is not eligible."

    So why don't you make this obvious to customers? Why not say the truth, something like this.............. "You will get a free game if you upload a credit card and use credit card to make purchases through Xbox live. This way, we can debit your credit card
    every month for Xbox live gold membership, and it will also make small purchases much easier for you, the dear customer, and whose Credit card numbers we cherish."

    This way, I would understand the promotion. I spent a lot time fussing over this, emailing and tweeting over this, and using energy by worrying over this. I must learn from this or I will become a resentful, muttering old man.

    So thank you, sincerely, Smwutches, for clarifying this for me.

    See you in the game!

  5. Smwutches Win User

    Ryse game code not received yet!

    For any promotions on Live, you have to make the purchase through Live in order to qualify. Redeeming a prepaid code does not qualify as a purchase so it is not eligible.
  6. Misses Quinzel Win User

    Didn't recieve my £50 for pre ordering FIFA 15 and xbox one bundle.

    Hey there, PJ! Sorry to see that you haven't received the promotional code yet. To clarify, did you receive a dashboard promotion on your Xbox 360 before you acquired your Xbox One?
  7. GrimRat Win User

    Preordered Dark Souls 3, haven't received code for Dark Souls 1.

    Gamer Tag is .

    I preordered Dark Souls 3 on the XBOX ONE and have not received my code for Dark Souls 1 yet. The promotion is said you will receive the code in 7-10 days and I have yet to get my code. Please assist.

    Thanks in advance.

  8. paulduartejr Win User

    The promotion of free RYSE in 12 months Xbox Gold subscription - 4 Weeks Later

    Hi Maka

    No, I purchased Gold thought the screen that the promotion was displayed.

    After seeing the promotion on my dashboard, I selected the promotion and then proceeded to purchase Xbox Gold, in order to receive a free copy of RYSE. Only problem is, 4 weeks later and I still have not received it.

    Many thanks
Thema:

Promotional Ryse code not received yet

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