Promotional offer for pre- ordering non-released games

RattlyBurrito56 · Apr 19, 2016

I still have not received a promotional gift card code for the Sebastion Loeb Racing game that I pre-ordered on March 14th, 2016. The offer noted that I would receive the $10.00 code after the product shipped.

:)

JIGSAW MEN · Apr 19, 2016

Doom promotion

I never got my promotional codes for pre ordering Doom back in February.

ZdubbzNubbs · Apr 19, 2016

I did not receive my promotional Gift card for my order.

I have not received my promotional GC for pre ordering Battlefield one.

Order #: [Mod Removed]

Item: $10.00 gift card for pre ordering battlefield 1.

Misses Quinzel · Apr 20, 2016

Hey, RattlyBurrito56! Did you happen to purchase this from the Microsoft Store? I ask because you said shipped, and buying items from the Xbox One Store are digital purchases. Get back to us with that so that we can make sure you get pointed in the right
place for support!

Misses Quinzel

Hey, RattlyBurrito56! Did you happen to purchase this from the Microsoft Store? I ask because you said shipped, and buying items from the Xbox One Store are digital purchases. Get back to us with that so that we can make sure you get pointed in the right
place for support!

Gazman24-[xboxvenue]

In essence, the offer is being treated as if pre-ordering during the time period is the important step, when all games included are scheduled to be released during that period, implying that the reward is for pre-ordering games released during those dates,
not for performing the act of preorder at that time

At the very least, please take this as honest feedback and a recommendation against doing such a promotion in future if this is how it will be handled.

XBF Erick C

Hey there Polaris,

Also another thing, being that the game release is still sometime away, it is possible that you can simply

cancel your pre-order and then Pre-order the game again by going through the offer that is giving you the free game pass.

Other than that there would be no way to provide the Game Pass as you did not go through that promotion.

I hope this helps.

Murphs-A47006C9-2185

The support staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply to threads. They will never respond in 1 hour.

To answer your question (which the staff will also do in 1-2 business days) Pre-orders do not qualify for MyVip unless there is a specific promotion stating as such (example: September 2016 pre-orders qualified for that month). It
does not matter if they release in 1 day or 6 months.

There is almost always a pre-order promotion running which offers credits for pre-ordering titles within the promotional period which typically involves pre-ordering 3 eligible titles to receive 15,000 total points.

XBLRewards8

Hello Wertho,

Your purchase information was still labeled as a pre-order, which caused the purchase to be non-eligible. However, we can understand the argument that this game was released (due to early access), and will adjust your offer for this purchase. You should
see the progress shortly.

Promotional offer for pre- ordering non-released games