Promotional Gift Card via purchase of Gold

Hi there, I had contacted support about my issue.

I purchased an xbox live gold subscription via the Xbox 360 dashboard upon purchase I was to receive either a 5$ 10$ or 15$ I had purchased a 3 month so I would receive a 10$ code however ive only gotten the 5$ code.

I've read through a few of these posts regarding this issue was came up with the same thing you just have to wait 4 weeks. Well I believe it's been the allotted time I was to wait and decided to make a post. So here I am.

Thanks for your time.

:)

 

Given the wrong amount for the $5/$10/$15 Promotional Gift Card

Hello I made a purchase of this through the dashboard on my xbox during the promotional period, however I never got the messages with any xbox gift card in my xbox message or my email. When will I be receiving the gift card via e-mail?

 

Xbox Live Gold Card 1 year sign up / $15 promotional xbox gift card issue

Hello,

I signed up for xbox live gold for 1 year on 6/20/15 because it indicated that I would receive a $15 promotional xbox gift card.

I received a message today from XBOX LIVE today welcoming me to xbox live gold with a promotional code.

But the problem is that I only got a $5 promotional gift card instead of the $15 promotional gift card that I suppose to receive...

When I clicked xbox live gold when I was about to sign up, it indicated like this shown below.

1 year subscription - $15 promotional gift card


3 months subscription - $10 promotional gift card


1 month subscription - $5 promotional gift card

Please look into this and get back to me... I won't redeem the $5 promotional code that I received today until I hear back from you guys...

I look forward to hear back from you soon...

Thank you xbox and happy 4th.

Best regards,

Jin





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Hey, Titan! We've got this sent up to the appropriate people. Once I have more information, I'll be sure to post back in here. Thanks for your patience while we look into this!

 

Hey again, WantingTitan! We've determined that you qualify for this promotion. You should be receiving an Xbox Live console message with further details shortly. Thanks again!