Promotional Games Not Received

Hey Subterfuge71.

Apologies for the delay. Unfortunately because we aren't able to verify this promotion we aren't able to provide these games. The games that you have listed have all been previously offered as Games with Gold titles which leads me to believe that the promotion
you saw was in reference to Games with Gold. If by any chance you're able to find out any further information for this promotion you saw please pass that info onto us.

In the meantime, please keep an eye out for any future promotions.

Hey there Subterfuge71!

If you are not referring to the Games With Gold promotion, can you please provide us with a screenshot or a link to the promotion you are describing? This way we can look into this further. Thanks in advance!

Hi. I don't wish to be rude, but please don't treat me like an idiot who didn't know what he was signing up for. I know what I signed up for, and it was nothing to do with Games With Gold. As I have already said, I know how Games With Gold works. I've been
a Gold subscriber in the past, and at the start of November I restarted my subscription using a One Month voucher that was included with my Xbox One. I then cancelled the renewal before that month was up. Then around the 10th of December, a promotional window
appeared on my XB1 dashboard, that offered the games I listed just for restarting my Gold subscription. This was over and above any games that would be available to all Gold subscribers. Two of the games in this promotion, Powerstar Golf and Max: The Curse
of Brotherhood were two games that I had considered purchasing, but hadn't done so yet. This promotional window was on my dashboard each time I logged in over the next few days, and on the 13th of December I decided to take the offer, and restarted my subscription
via this dashboard window.

Once I have completed a game, I never replay it, so it was more cost effective for me to buy a 3 Month Gold Subscription code from Amazon than to pay the individual prices for those two games. 3 months is more than enough time for me to get all the gametime
I need from those two games. As I said in my original post, I have no interest in online multiplayer gaming, so I have no need for a Gold subscription, and wouldn't have restarted a paid subscription unless it was of some benefit to myself. Which in this instance,
it was.

If you guys are not able to help in any way, I think this issue needs to be escalated to a department that can help. Is there a fraudulent claims department I can contact?

Hi. Thanks for the reply, but it's not the Games With Gold promotion. I know all about how that works. This was a promotion on the Xbox dashboard that offered me four games just for signing up. Killer Instinct, Powerstar Golf, Max: The Curse of The Brotherhood,
and one other game that I can't remember the name of.

Hey there, Subterfuge. We apologize for any frustrations this may have caused. All of the games you have listed have previously been titles for Games with Gold, and we have no information on a promotion with going Gold and getting 4 free games. The only
promotion that is happening right now with going Gold is getting a year of EA Access after staying Gold until this September (which is targeted at specific accounts, not everyone).

If you would like to submit a fraud claim, you will need to reach out to our
Legal Department.

If you need assistance with any other issue, please post up a new thread. Thanks for understanding.