Promotional balance.

Hey there NightShade Q,

Thanks for reaching out to the Community for information on how to take advantage of your promotion.

I can understand how being in that situation can be confusing.

Your available balance should show in the payment options section of your Microsoft account. Does it look like your balance has changed since you got that email?

As put forth by @ArminatorX, it's best to make sure that you read all the email and be aware that sometimes scammers can send things to
people's email in an attempt to obtain their info.

I would say it'd be best for you to contact customer support
directly to see if they have any record of anything being credited to your account or anything that could be getting in the way of you using the balance.

When you get a chance, get with them and let us know if they were able to clarify things.

Thanks for reading!

Thank you for the replies.

It's listed as a refund. Shouldn't be any currency conversions or anything.

Can you go to https://account.microsoft.com/billing/orders/ and check what was added to your account?

Also: depending on your Xbox One console's language setting, it might be that you are accessing the marketplace in a different country (e.g. you are in India, but set your console to US English, so you are buying from the US American store with US Dollars,
but the promotional balance was added to your account in your native currency).

Since Microsoft doesn't do currency conversion, your account won't show the added funds unless you change your locale to the country of which your promotional money was added.

Also make sure that this is really a genuine email about getting a promotional balance! Sometimes criminals and scammers send fake emails promising free Gold memberships or money for your account, if you sign in on a specific page.

However, that page is just there, so you enter your login credentials, which the criminals then store and try to get into your account with your provided login information.

So to be safe, go to
https://account.live.com/Proofs/Manage and make sure you have Two Step Verification enabled and set up the free Authenticator App on your smartphone!

Usually they appear as a credit on your account. Where did you get the balance from?

Salutations,

I wanted to contact them but the only options were through this forum or over the phone, the latter of which I prefer not to do. Is there an email option?

Thank you.