Promotional Balance Expired Early

Discus and support Promotional Balance Expired Early in XBoX Sales and Promo to solve the problem; I had a $20 credit that was set to expire today and I was under the impression I had through today to spend it. However, when I went to spend it I saw... Discussion in 'XBoX Sales and Promo' started by Bluedaze21, Mar 31, 2017.

  1. Bluedaze21
    Bluedaze21 Guest

    Promotional Balance Expired Early


    I had a $20 credit that was set to expire today and I was under the impression I had through today to spend it. However, when I went to spend it I saw it had already expired. Can someone please restore this to my account so I can use it?

    Thank you.

    :)
     
    Bluedaze21, Mar 31, 2017
    #1
  2. Waynej
    Waynej Guest
    How to check your Xbox MSP expiry dates

    I've seen some comments on this elsewhere in the forums, and while someone may have posted this before now, I've certainly not seen it.

    For those unaware and concerned over their Microsoft points expiring, you can check the exact date that they expire. Sign into Xbox.com with your gamertag, click My Account at top right, goto Billing History and then click the Payment Options tab, this will display your recent Microsoft points purchases and their expiration date. Naughty, naughty, Microsoft. :nono:

    All Microsoft points will expire 12-mths after their redeemed date. It's not just the points that you had on your account before they were converted to real currency, Microsoft points that you can still currently buy today will also expire after 12-mths.

    If you don't like Microsoft vapourising your virtual money then you'd be best to stick to the new Xbox Gift Cards, but with Xbox One and day-1 digital right around the corner I am sure most of us will use this money up before it gets checked out and placed into BillyG's bank account.

    And here's another bit of info from the FAQ, I'll bolden the interesting bit. It mainly states whenever you buy anything Microsoft automatically use the money that is closest to expiring.

     
    Waynej, Mar 31, 2017
    #2
  3. Xbl account question

    Promotional balance is always taken 1st
     
    The Viral Cyrix, Mar 31, 2017
    #3
  4. Bluedaze21
    Bluedaze21 Guest

    Promotional Balance Expired Early

    It is also worth mentioning I previously spoke with "Chat" support and they directed me here, claiming this is the area that can reinstate the credit.
     
    Bluedaze21, Mar 31, 2017
    #4
  5. Smwutches
    Smwutches Guest
    You would need to contact support and speak to billing to see if there is anything they can do, but generally there is no way to get funds back after they have expired. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Nov 3, 2018
    #5
  6. Smwutches Win User

    Promotional Balance Expired Early

    You would need to contact support and speak to billing to see if there is anything they can do, but generally there is no way to get funds back after they have expired. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. Bluedaze21 Win User

    Promotional Balance Expired Early

    It is also worth mentioning I previously spoke with "Chat" support and they directed me here, claiming this is the area that can reinstate the credit.
  8. ShaunPerry Win User

    Xbox Balance Expiry - more like theft.

    Is this the promotional balance that was converted from MS Points?

    We were told that would expire.
  9. Daft Badger Win User

    Xbox Balance Expiry - more like theft.

    The key words are "promotional balance" Any currency get through promo's does expire.
  10. PharKurnell Win User

    40 emails in 18hrs (and counting) - Promotional Balance Expiry Notification

    Mine is $14.00

    I've had over 150 since last night and climbing faster than a grooms scholong on wedding night.

    We just wanted to let you know that some of the promotional balance in your Microsoft account will be expiring soon.

    Expiring Account Balance:
    $14.00 AUD

    Expiration Date:
    Monday, 17 October 2022

    You can use your promotional balance before it expires to buy apps, games, music, and more at any of the following stores:
    Windows Apps
    Windows Games
    Xbox Games
    Movies and TV
    Music
Thema:

Promotional Balance Expired Early

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