Promotional balance expired any way to extend or recover it

CjX2K · May 13, 2018

is there a way to recover expired reward balance?

:)

Waynej · May 13, 2018

How to check your Xbox MSP expiry dates

I've seen some comments on this elsewhere in the forums, and while someone may have posted this before now, I've certainly not seen it.

For those unaware and concerned over their Microsoft points expiring, you can check the exact date that they expire. Sign into Xbox.com with your gamertag, click My Account at top right, goto Billing History and then click the Payment Options tab, this will display your recent Microsoft points purchases and their expiration date. Naughty, naughty, Microsoft. :nono:

All Microsoft points will expire 12-mths after their redeemed date. It's not just the points that you had on your account before they were converted to real currency, Microsoft points that you can still currently buy today will also expire after 12-mths.

If you don't like Microsoft vapourising your virtual money then you'd be best to stick to the new Xbox Gift Cards, but with Xbox One and day-1 digital right around the corner I am sure most of us will use this money up before it gets checked out and placed into BillyG's bank account.

And here's another bit of info from the FAQ, I'll bolden the interesting bit. It mainly states whenever you buy anything Microsoft automatically use the money that is closest to expiring.

What is the difference between promotional and non-promotional balances?

From time to time, and for marketing purposes, Microsoft may offer promotional gift cards that you can redeem to your Microsoft account. A promotional gift card may require that you redeem the value listed on the card, or use any redeemed balance, by a certain date or within a certain time period. Please refer to any terms and conditions associated with the promotion in question for specific details or restrictions.

Any balance in your Microsoft account that has not been designated as promotional will not expire. However, if you do not use your account balance for a prolonged period of time, the law may require us to consider your account balance abandoned. In that case, and in some countries where the law requires it, we may be obliged to transfer any non-promotional balance in your account to the appropriate government authority and you will have to retrieve your funds from the relevant authority. We will try to reach you and give you adequate notice before transferring your account balance.

When using your account balance to make a purchase at a participating Microsoft store, Microsoft automatically uses any promotional value in your account balance before any other value that is stored in your account, and does so in the order of the promotional value scheduled to expire first.Click to expand...
Click to expand...

Smwutches · May 13, 2018

Promotional Balance of $40.35 expired way before it was supposed to

For billing issues you'll need to contact support directly. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches · May 13, 2018

You would have to try contacting support and speak to billing, but generally no. Once funds expire there is no way to get them back. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

XBLRewards8 · Nov 3, 2018

Hello CjX2K,

This forum is for Xbox Live Rewards issues only. We do not handle billing issues. You may want to contact Xbox Support for billing assistance such as at (Contact Us | Xbox Support).

Smwutches

You would have to try contacting support and speak to billing, but generally no. Once funds expire there is no way to get them back. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

XBLRewards8

Hello CjX2K,

This forum is for Xbox Live Rewards issues only. We do not handle billing issues. You may want to contact Xbox Support for billing assistance such as at (http://support.xbox.com/contact-us).

ngocphi

There is no way to extend a expiring money

Your only option is to use the currency on file first then buy a code from an etailer for the remaindrr

Keep.in mind only promotional currency expires including the ones from the ms points to currency transfer

If you had ms points from before the system changed you will have e to use those

The new currency will be used as the remainder of the balance

Daft Badger

The key words are "promotional balance" Any currency get through promo's does expire.

PharKurnell

Mine is $14.00

I've had over 150 since last night and climbing faster than a grooms scholong on wedding night.

We just wanted to let you know that some of the promotional balance in your Microsoft account will be expiring soon.

Expiring Account Balance:
$14.00 AUD

Expiration Date:
Monday, 17 October 2022

You can use your promotional balance before it expires to buy apps, games, music, and more at any of the following stores:
Windows Apps
Windows Games
Xbox Games
Movies and TV
Music

Promotional balance expired any way to extend or recover it