Promotion won’t work

I’ve contacted Xbox this morning regarding an email I received about 1 month free Xbox live and game pass and they have told me to contact you this is what they said

I have created here a reference number for us to back you up regarding the matter so that you can contact our Rewards Team and rest assured they can verify on this for us to help be able to avail the promotion they provided. Here is your reference number, [Mod
Removed].

:)

 

Gamerscore won’t work

my Xbox got hacked a while back and my gamerscore got modded which resulted me in a ban so I was wondering if I could get it sorted

 

Netflix won’t work

Try to open the app with another profile If It opens there is a problem with your profile, so try to delete your profile from your console and see If Works, If It does not try to delete the data of your profile from the Xbox selecting the option that will
delete your data about the game in everywhere

 

Reference numbers are only used by phone and chat support. Forum support does not have access to that information. For proper assistance you'll need to post more details about what is happening when you try to redeem the offer.

 

Well the lady told me to give it you, it says click on link on email and when I do it says I need to pay when the email says i have 1 month free waiting