Promotion promise not being upheld (Buy 3 months gold live get 3 free E3)

I bought the 3 months Xbox Gold live this past June during the E3 promo to get 3 months free with it. On the purchase page, it said that I'll get my free code within 10 days but its been weeks and there has been nothing. I have talked to 5 different Microsoft
agents who couldn't help me and I got an email to post here from Microsoft today.

I have spent many hours trying to resolve this and I have not been able to play on live due to this. I am a big XBox fan and recently got my Xbox One. I just want what I paid for.

Thanks a lot

:)

 

Xbox Live Gold 3 months plus another 3 montgs free

From 15th of January the promotion when you buy 3 months of gold membership and get 3 months of gold free is up. So I want to ask is this promotion region restricted? do I get 3 months free if I buy 3 month gold subscription? I live in Czech republic

 

Did not receive free code

Hi,

I purchased a 3-month subscription of Xbox Live Gold through the Xbox under a promotion you offered (see link below), and have not received my free code, for an additional three months free. I waited to contact you until 3/16, as the promotion said the
code would be sent by 3/15. It has not arrived, and today is 3/16. How do we remedy this situation?

Thank you!

[Real Name Removed by Moderator]

https://www.trueachievements.com/n31190/buy-a-threemonth-xbox-live-gold-subscription-and-get-three-m...

 

I purchased on the US Microsoft Store site on June 15 and still have not received the free three months either. Terms and conditions said 10 business days until I receive the code. It has been well over this. I have contacted various customer service
reps with always being told they cannot help me and sending me to different reps. I even contacted via Twitter for help. No resolution yet.