Promotion of 'Add a Star to your MyVIP'

Hi,

I have promotion called 'Add a Star to your MyVip' in which, if I purchase $175 worth of games, I can get additional star level for rankup. So I purchased anarcute($14.99), resident evil 7($59.99), and dishonored 2($59.99) on Feb.1 and it's been more than
96hours but they are not still counted to progress bar. I wonder what is going on.

Thanks

:)

 

Promotion of 'Add a Star to your MyVIP'

Thanks!

 

Promotion of 'Add a Star to your MyVIP'

Since the game would have been released before the 20th, it will count towards your VIP level since it is no longer a preorder. Subscriptions, in-game consumables, and preorders do not count towards VIP. So anything else you purchase will.

 

Hello IM NOT COW MOOO,

We are currently investigating an issue with the tracking on the MyRewards page not properly updating to reflect your purchases for the extra star offer. Apologies for the confusion. We'll update your thread when our other team resolves this issue.

 

Hello IM NOT COW MOOO,

We have deployed a hotfix for this issue, and you should see your progress in the next few days, if not already. Apologies for the delay.