Promotion 3 paid 3 free: did not get the 3 free months code in my email

The promotion I and some friends signed up for stated that you would get 1-month Free and then a 3-month free code via email. It did not say you had to buy a month to get the 3-month code.

Contacted CHAT SUPPORT and they informed me that promotion never existed since "what reason would a company give away 4 months of service for free?"

So it seems that if you signed up for the 1-month free service, you do not get the 3-months Free as the ad on the XBOX ONE stated. If you bought the 1-month service and did not get the 3-month code.....that is even stranger if what CHAT SUPPORT stated is
the case.

I purchased 2 of the 3 Months subscription under the Buy 3 Months, Get 3 Months Free promotion on 2/10/18 on xbox.com. At that time, the confirmation said that i would receive my code by 3/15/18 and that i was still within the window of time to get the free
3 months, the end date was NOT 1/30/18. I have checked all of my email accounts as well as my Xbox message center. No codes received.

The 3-month code was meant to be sent out by Email is it in your inbox?

I too have this same issue and was told to post here after contacting support.

Promotion was buy 3 months of gold, get 3 months free. The 3 Free months were to be received within 10 days from purchase.

Received a code via email the following day (with no indication of how many months of fold it was for.)

Waited 10 days, no secondary code/redemption instructions received.

Redeeming the initial code, only gives 3 months of gold, not the 6 that stated in the promotion.

It has been well past the 10 days since purchase, and the free 3 months is no where to be seen.

Before it's asked, spam and junk mail has been checked. Outside of the initial purchase email/code, nothing relating to the order or promotion has been received.

Support seems unable to help beyond telling people with this issue to post here.

Any help would be greatly appreciated.

Promotional codes that you get "for free" often have an expiry date. It seems you bought 3 Months to get an additional 3 months for free.

You would have to talk to Ebgames about the expired code.

I saw the promotion on the XBOX ONE POP-UP area and clicked on it.

I read it and it stated that if we got the 1-month free trial, we would get a 3-month free code sent to us. I rechecked this and signed up. Then I informed my friends about this and told them how to refresh until it popped up. A few got their free 3-month
code while most of us got nothing.

I contacted SUPPORT CHAT and the person said that a company would not give away 4 months of free service. Which means that if you got a code, you must have paid for 1 month. If that is the case, I have to check with my friends who got the code to see if
they got charged for 1 month or used the 1-month free as the POP-UP stated.

If it had stated need to BUY 1-month to get 3-months Free, I would not have signed up for the service. It read and my friends confirmed it stated 1-month FREE to get a 3-Month Free code. Only reason I did this was to see if the background music worked.