Promoting My Xbl Account to Adult

I have recently tried live streaming on my xbox one, but keep receiving a message about how I'm being restricted because my account isn't of adult status, so Iooked online and people suggested how to find the 'promote child account' method which should appear
if your linked hotmail account is an adult age, I'm 20 and my date of birth is up to date on my hotmail profile, and yet this promote child option does not appear, slightly annoying considering It should update automatically and not require prompting. Any
ideas on how to sort this out?

:)

 

Downloading XBOX content

Have you tried promoting your XBL account to an Adult?

 

Promoting my account to adult.

You can promote an Xbox LIVE account to an adult account by doing the following:

1. On your Xbox 360 console, sign in to Xbox LIVE using the account that you want to change.

2. Go to the Settings hub and select Account .

3. Select Promote Child Account in the Your Information panel.

Note Promote Child Account will only be available if the date of birth for the account indicates that you have reached adult age for your country or region.

4. If you are prompted to sign out of a current game session, select yes .

5. On the Promote your current Xbox LIVE child account to an adult account screen, select Continue .

Notes • If you are a member of an Xbox LIVE Family Pack subscription, you will also be removed from the Family Pack by making this change.

• Steps 6 through 9 apply only to accounts that are currently billed to a credit or debit card. If your account has a prepaid subscription, go to step 10.

6. On the To promote your account, replace the credit card that is associated with the account with a new card or payment method screen, select Continue .

Note The same credit card can be used again. However, the credit card details must be re-entered.

7. Enter the name, credit card type, credit card number, expiration date, and verification code for the replacement credit card, and then select Next .

8. Enter the billing address, city, state, and postal code for your credit card, and then select Next .

9. Verify your contact information, and then select Done .

10. Accept the Xbox LIVE Terms of Use and the Privacy Statement.

11. On the Your Xbox LIVE account is now an adult account… screen, select Done .

Note If your Xbox LIVE account does not change to an adult account, try signing out and then back in again.

 

Actually the birthdate is taken from what you entered when you created your Xbox account. It's not taken from your email or anywhere else. Once it's entered, there is no way to see what you entered or change what you entered. So it could be possible that
that date was entered incorrectly if it doesn't give you the option.

 

Just wanted to Add

It's not possible to change the date of birth or age on a Xbox LIVE account under any circumstances. If you wish to correct the date of birth on an account you would need to make a brand new account.

You may be able to see the information at http://account.live.com if you do go to the account summary page and change your birthday there, it will NOT affect your Xbox
account.