Promoting Child Account / Epic Friends

I've reached out to support chat with no help...

My son has an xbox account that was incorrectly set up as a child account years ago. I promoted that account to an "adult" and completed the credit card verification, but it is somewhere still flagged as a child account. (I know this bc when I go to look
at links to social media, it says its restricted due to being a child account.)

Given it's a child account, we are unable to crossplay with our Epic Friends on Fortnite and obviously our investment is already put into the Epic account tied to the child account.

Help! How can we make sure our account is reflected properly to an adult account, or are there any work arounds?

Thanks!

:)

 

Promoting child account

I have been a child account for years now ever since I created my account, but I'm 18 now and going to college in a couple months, but it still says my account is a child account. This is really annoying me, because I am on my own now and am in college,
but I still can't control my account. My brother (who is my "adult") is trying to find a way to promote me, but we can't. I am on Xbox one and live in the U.S. How do I fix this?

 

Promoting child account

My 18th birthday has passed. I have my ID to prove it and everything, but it's still not showing up anywhere I look. I doubt I put in the wrong date, but is there anyway to check that? If I did put the wrong date in that's extremely annoying...

 

Thanks for reaching out the issue you're describing is being reviewed and more information will be made released as soon as it is available.