Promote a child account to adult / error code 8015404C

I am having the same issue yesterday and today. Is there a global issue affecting this feature?

Hey guys, can you please try adding the new card via commerce.microsoft.com then remove the old card. Then try to promote the account again. If that doesn't work then you may need to contact phone support for more assistance. This is because I've read
that removing all payment options from the account may allow promotion of the account but you will not be able to remove the card so long as you have a Gold membership, phone support can though.

You may need to promote your account from a child account to an adult account. please follow the following link to promote your account to an adult account and then try again: support.xbox.com/.../promote-child-account

Hey there,

Sorry to hear you are having a issue. To promote the child account to a adult account please follow the steps at:

support.xbox.com/.../promote-child-account

If the account has a alternate email address on file you should be able to receive a code at the inbox of it.

Hi, I believe you can promote the account to an adult account without the parental code as long as the date of birth set when the account was created shows that the account has reached the age of majority in your region.

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Promote a child account to an adult account in Xbox

Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States. The legal adult age varies by country and region (for
example, the adult age in Korea is 20).

Child accounts are tied to an adult's Microsoft account. The adult account can control Family Settings and restrict some features of Xbox LIVE.

After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.

To promote a child account to an adult account

Sign in to Xbox LIVE by using the account that you want to change.

Go to Settings and then select Account.

Select Promote Child Account.

Note The age of an account owner is calculated by using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account
using the correct date of birth. This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region.

Follow the on-screen instructions to promote the account.