Promo credit not received

Hello,

I received max curse of the brotherhood about 4 or 5 months ago and then received the promo credit after that probably at least 3 months ago.

Thanks

Hello Fantanas,

In order to qualify for that offer, your purchase had to be made through the Xbox Store. While we do have a few offers for MicrosoftStore.com purchases from time to time, the Simply Rewarding offer was not one of them. Since your purchase was made through
MicrosoftStore.com, it was not eligible for Xbox Live Rewards.

In order to qualify, the purchases had to be made digitally from the Xbox Store. If you bought a physical disc it is not eligible.

Hey there bsdgnome!

I am sorry to hear that you have not received your promo credit. In the official rules it does say you will receive your promo code in approximately 4 days after the receipt has been loaded, but I would recommend giving it a few more days to see if you receive
it. Please keep us updated on the status and thank you for your patience.

The $10 gift card is a promo through microsoftstore.com so you would need to contact their customer support for assistance with that offer.

As a rewards member, you should actually receive 15,000 credits instead of the $10 code for Lego Avengers. Those credits should show as pending about 10-15 business days after that game ships. If you don't receive the credits, you'll need to post in the
Rewards forum.