Promo Code for Recore Pre-Order

I did not receive my promo code when I pre-ordered Recore on Labour Day weekend. It was $49.99 +$10 promo code on the Microsoft Store. On the XBox store, it was $39.99. I purchased from the Microsoft store, and nowhere was there any information about
the promo code after purchase. It is not in the original email they sent when pre-ordering. I decided to wait until it got charged to my account to see if I would get the code then. Upon release of the game, I got another email saying the $49.99 + tax got
charged to my account. Still nothing about my promo code. I decided to wait until the disc got delivered. Upon receiving the game, I checked the packing slip/receipt as well as the rest of the box. Still no code.

I just spent the last 3.5 hours chatting with Microsoft support, and still no promo code. Where is my $10 code?!?!

Anyone else pre-order and either receive or not receive their promo code? I would like proof to provide to Microsoft that it was a thing (they think maybe I imagined it), and also to show that others have the same issue.

:)

 

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The $10 code should be emailed about 10 business days after the game shipped. So it would be too soon to receive it. If you don't receive the code, you will need to contact support for the Microsoft Store.

Also keep in mind that if you're a rewards member, you will receive 15,000 rewards credits instead of the $10 gift code.