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Discus and support Profile in XBoX on Consoles to solve the problem; I could not sign on to my Xbox live account. I verified that my email and password were correct and linked to gamer tag but it still would tell me... Discussion in 'XBoX on Consoles' started by jabdr, Oct 19, 2016.

  1. jabdr
    jabdr Guest

    Profile


    I could not sign on to my Xbox live account. I verified that my email and password were correct and linked to gamer tag but it still would tell me that my email and password are not valid. I tried the suggestions from the support page under that topic.
    I ended deleting my profile only per the instructions and then redownloading my profile but now all my saved games and achievements are listed under an unknown profile and I can't get them to link to my profile even though it is the same old profile. Is
    there any way to get this data listed back under my profile?

    :)
     
    jabdr, Oct 19, 2016
    #1
  2. leebroath
    leebroath Guest
    Creating profiles...,

    I have added my other half but that was porting it across from her Offline profile on my Gold Xbox live account

    I know what you mean though, when I was trying to add her my username was ghosted and it became a 1 at the end. No idea how you actually add a user and then add the name sorry
     
    leebroath, Oct 19, 2016
    #2
  3. sarll
    sarll Guest
    Creating profiles...,

    Has anyone created additional profiles on their Ones for family members etc (not new accounts)?

    I think I have but it had just appended my gamer tag with a "1", I can't see how to rename? On my 360 I had multiple profiles for various 'situations' and each was named accordingly. Any one else?
     
    sarll, Oct 19, 2016
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Profile

    Hey jabdr -

    It sounds like you are possibly using the wrong email to try to sign into your Xbox Live account. Double and triple check that you are using the right email address associated with the Xbox Live account that you are trying to access and try again. If you
    continue to experience issues and need further assistance, you'll want to reach out to >>phone support<< directly. We are unable to provide assistance
    with account and/or billing related issues here on the public facing forums.

    Let us know how it goes! Profile :)
     
    Miss Bijoux, Oct 20, 2016
    #4
  5. XBF Diego M Win User

    Profil [Translation-Profile]

    Hi BubiBaum,

    Thank you for coming to the forums, I'd be happy to help.

    That message leads me to believe that your account is being signed into elsewhere since an account can only be signed into the Xbox Live service on one device at a time. The message and the fact that you are getting logged out of the game and everything
    is fixed once you log back into the Xbox, forcing the account to sign out from the other device it was signed into. Has your account been added to any other console's or PC's?

    Best thing to do first is to make sure your account isn't being signed in by someone else on another device, and then changed your password to prevent signing in from another device.

    How to reset your Microsoft account password
  6. BubiBaum Win User

    Profil [Translation-Profile]

    Hi ,

    Thank you for coming to the forums, I'd be happy to help.

    That message leads me to believe that your account is being signed into elsewhere since an account can only be signed into the Xbox Live service on one device at a time. The message and the fact that you are getting logged out of the game and everything
    is fixed once you log back into the Xbox, forcing the account to sign out from the other device it was signed into. Has your account been added to any other console's or PC's?

    Best thing to do first is to make sure your account isn't being signed in by someone else on another device, and then changed your password to prevent signing in from another device.

    How to reset your Microsoft account password
    Hi Diego,

    danke für die Info!

    Ich versuch´s mal!

    Grüße

    B.

    [Translation- Hi Diego,

    Thanks for the info!

    I try!

    Greetings

    b.]
  7. Gringo Minion Win User

    profile

    Another person with similar problems to you has posted where suggested answers have been found. I would like if I may direct you to that post in the hope that the solutions suggested there help you with your problem.

    forums.xbox.com/.../2380977.aspx
  8. Smwutches Win User

    Profile

    You would need to contact support. As long as you can verify you are the owner of the account, they can get you the email. Then you'll need to reset the password. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  9. Miss Ermine Win User

    profile

Thema:

Profile

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