Profile sign in

Hi Joshlunn,

I'm sorry to hear that. In regards to this would you mind letting us know a bit more on what you have tried in regard to trying to solve the sign in troubles?

It may be easier for this to be resolved if you contact
Live Support.

Hi,

Post the error messages you get here.

some solutions;

1. restart your xbox and your router/hub
How to restart your xbox

2. delete and re-add your account.
How to here

3. after doing that test your connections in the network setting on the console.

If wireless, is there any way you can connect an ethernet cable even temporarily? This might stabilze the connection enough to get updates.

Hi there,

Have you restarted your modem and router yet for at least 5 minutes? Also I recommend connecting your Xbox using an Ethernet cable to hard wire and improve connection to the network.

If that doesn't work and since you don't have a PC, your only options would be to take it somewhere else and try downloading the update there, or send in your Xbox for repair.

https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced

If you get no errors doing the network tests, please try turning the console off and unplugging it for 30 seconds and if that does not fix this, I would suggest you use the offline USB update. Click the option on the right of this page "I need to update
my console offline" and follow the instructions.

http://support.xbox.com/xbox-one/system/system-updates-solution