Profile refusing to connect to Xbox Live

Hey there. For the last two times I've used my Xbox One, I've had issues connecting to Live. My profile would refuse to acknowledge that its connected to my internet, even after I've tested its connection status repeatedly. Strange thing is, my brother's
account WolfMage2212 has experienced no such issues. Any suggestions on what I might be doing wrong?

:)

 

Xbox refusing to connect to one particular modem

My Xbox One S is refusing to connect to one particular modem. It will connect to others, however not this one. All other devices will connect to it, just not the One S.

 

Xbox One refusing to connect to network

I have the same issue. Brand new system that originally downloaded 6% of the required 907mb file but then stopped. I restarted and it then got to 7% before freezing, then 5%, 2% now it won't go past zero. Between 5% and 2% I did a full system shut down
(hold for 10 seconds) still nothing. So i got on to the Offline system update diagnostic tool OSUDT1 as per the directions of xbox support. Still nothing. I hold the bind and eject button, press the power and keep holding the other two and all that did was
go to the green logo screen before trying to do the whole setup again. I've unplugged and left it for 15 minutes before trying it again... I'm running out of ideas and patiences!

 

Sorry, didn't read what else I was supposed to put in. I've filled in what I could definitely confirm

STATE/PROVINCE: NSW, Australia

HOW MANY XBOX ONE AND XBOX 360 ARE CONNECTED: Just one Xbone and one Xbox 360

WIRELESS OR WIRED: Both Wireless

NAT ERROR/NAT TYPE?: None, strict I think

ERROR CODES: None

ISP: Bigpond

 

To solve the issue you are experiencing I suggest you to remove the account from your console, clear the console cache and download your account again. Follow the step by step instructions:

a)To remove the account from xbox live console:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Under "Account," select Remove accounts.

Select the account that you want to remove.

Select Remove to confirm.

When you're finished, select Close.

b) To clear cache on an Xbox One:

Press and hold the power button on the front of the console until it powers down completely.

Unplug the power cable from the back of the console so that the power brick in not connected to the console.

Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

Plug the power cable back into the console.

Wait for the light on the power brick to change from white to orange.

Turn on the console using the power button.

c)To download your Xbox profile to the Xbox One console:

1. Scroll left on the Home screen to open the guide.

2. Scroll down, and then select Add & manage.

3. Select Add new.

4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

5. Enter the password for your Microsoft account, and then select Enter.

6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

Hope this helps you!