Profile problems

xRANDYxLeGiTx · Jun 10, 2015

Hi everyone I could really use some help here, I can't sign into my profile I've tried deletIng it clearing cache then it just doesn't let me download it and I've tried signing into it on my USB which asks for my password then say it can't be signed in.
Thanks

:)

onyxishere · Jun 10, 2015

Profile Problems

Why can you not recover your gamertag? Have you forgotten the email and password?

Miss Ermine · Jun 10, 2015

Profile Problems

Hey there, OK. So the email got mis-typed when you made the account, and now the owner of the email account has control of it? You can indeed change the email associate with the account, but you would need to have it downloaded to the console. Honestly,
at this point, it might be easiest to verify ownership of the account using phone Support. Please use the call-back option on Support.Xbox.com/contact-us

Farscape247 · Jun 10, 2015

restart your router and try again

xRANDYxLeGiTx · Jun 11, 2015

Internet connection is fine have already tested it just can't sign in or download my profile

Farscape247 · Oct 31, 2018

there is an issue with xbox live on the 360 at the moment, that may be the cause, but even though your internet is working ok, a simple router restart does sometimes fix these kinds of issues.

fredgiblet

You can't create a second account on the same Microsoft Account. Either your Microsoft Account was broken or your other account is on a different e-mail.

Danno McK.

I think you can move saved games if they haven't been updated since the console ban, meaning if you haven't launched/ played the game on the banned console since the ban.

Miss Portia

How are you trying to transfer the GT between the two Xbox consoles? Are you using a USB Flash Drive configured as a memory unit?

HardRecoil

Check to see if you have any corrupted data on the console that may be causing you an issue, this will be marked with a yellow explanation mark ! . To see go to System/Storage/Memory/ then look in, Game and Apps/Profiles/Demos, if you do find one just delete
it then return to dashboard and recover your GT again see if it the game will play.

Auswulf

Are you sure it is a profile issue? Are you playing off the actual disks? Do you have the games installed to the console?

How old is your console? How much use has the Dvd Drive had? Do the games work on other consoles?

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The disk it could be dirty, you could try cleaning it with a micro cloth and some clean water, just rub gently in small circular motions with your index finger.

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If cleaning it does not work check it for flaws like deep scratches, different die colours etc. If the disk is faulty you might need to replace the disk or you could try installing the game to your hard drive and see if it plays.

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If it isn't a dodgy or dirty disk it could be your Xbox dvd drive.

Or it could your dvd drive lens (what reads the disks) is dirty or worst case scenario worn out from over use.

If it is a worst case scenario you may need to send it into microsoft to get the dvd drive fixed or go to a third party that repairs Xbox consoles (will void your consoles warranty if you have one) or fix it yourself (Which can also void your warranty)

Hope these suggestions are some what helpful with troubleshooting your issue and I hope you can get it sorted

Profile problems