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Discus and support Profile Pic in XBoX on Mobile to solve the problem; I changed my profile pic before the app update. I've been waiting well over a week & I'm still getting the "dont worry we still have your picture"... Discussion in 'XBoX on Mobile' started by NookiesMama901, Oct 27, 2020.

  1. NookiesMama901
    NookiesMama901 Guest

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    I changed my profile pic before the app update. I've been waiting well over a week & I'm still getting the "dont worry we still have your picture" message and its never taken this long before. Normally two days at the most.

    :)
     
    NookiesMama901, Oct 27, 2020
    #1
  2. Daft Badger Win User

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    The enforcement team do not use the forums.

    You can check any enforcement action on your account here
    https://enforcement.xbox.com/en-GB     & file for a case review if eligible.
  3. Macabre4ngel Win User

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    This could be a problem on Xbox’s side. There is ongoing maintenance with Xbox profile pictures. “Microsoft has temporarily disabled custom picture uploads for Xbox Live, including gamerpics and
    club images, to help it "streamline moderation" and support the community -- in other words, to help its staff keep up with a surge in demand from people staying at home. ... This won't affect your existing images.”

    Thank you for your time.
  4. XBF Houmaidi O Win User

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    Hello @DemonDragon6669!

    When you are trying to change your profile pic, are you facing any error messages?
  5. StuartATrueRed Win User

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    Oh yes, it's real. Make sure your Xbox One has the latest Xbox One update installed (released yesterday). Then goto your profile, and select customize profile, and from there should be an option to change the background of your profile. You can also do
    it using the Windows 10 Xbox app too. Launch the app, then select your gamerpic at the top right of the app. Then select view profile, and from there select change background, you will then be given a few backgrounds to choose from. Select one, and save. This
    will show on your PC as well as Xbox one.
  6. J3RS3Y DEVIL Win User

    profile pic

    How are you trying to upload it? USB?

    I find saving pic to one drive and then downloading to the console works best.

    Also, make sure the picture is 800x800. You can edit pic in MS paint to get to that resolution.

    Good luck.
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