Profile not available on other platforms

DrunkmonkeyOG · Jun 30, 2022

Hi, I have an old xbox one with my profile on it, my son has a newer xbox one s, with his profile on it both on my email address, when I try to log into new series x or game pass on pc only my sons profile is available how can I fix this as I can't find a number to get customer service and actually talk to someone as the FAQ customer support guide is worthless.

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that you can only have one Xbox profile under one Microsoft account which means that you need to use the correct Microsoft account for you to access your Xbox profile.

If you still have your old Xbox One you can check what Microsoft email address you may have used by following the steps below:

1. Press the Xbox button to open the guide.

2. Under Profile & system, select Choose a profile.

3. Highlight your gamertag and gamerpic. The email you use to sign in will be listed below your gamertag.

Please do not include the email in this session for your security and privacy.

Vetsku5

Because sea of thieves is not currently available at any other platforms and I love the game but hate the platform.

Tzar of kaos

I hope not.....By the time,it will be available on other platforms....

onyxishere

Ouch. Please try phone support at the number I posted above. Information is better communicated via voice sometimes. Be sure to give them the reference number you received from your chat.

BulletApe

Yep, got in touch with someone on chat and they told me once the trial content is deleted, it'll take 48-72 hours to revoke the licence. So, just need to wait a few days and all should be fine. Thanks for the reply.

Profile not available on other platforms