Profile locked in own family group

benjaminwilkinson2 · May 14, 2020

My son has managed to move his profile to a family group where he is the only member. Due to this he is no longer able to play cross platform games like fortnite. I cant find a way of accessing it and moving his profile back to our original family group.
Can anyone offer any advice please?

:)

TXPaladin

You'll need to reach out for Account Support for assistance with this matter. See the Contact link on this page.

https://support.microsoft.com/en-us/account-and-billing

PEnRiCeDaVe

Hi Randy

each if my two kids have their own accounts as family members already set up. What they want to do is use the online gaming features of xbox live under their own profiles on their own consoles. If they are part of my microsoft family group and i set my personal
console as the hime console do they share ALL gamepass ultimate features (inclusive of live features) on their own profiles in their own consoles?

if not how can this be achieved?’

thanks

Jesse E'

Try this part; using your own account, go to account.microsoft.com/family and create a new family group. Invite the child account into that family group as a member.

Then you can control all the settings you need.

dainja raas

The "Family package" is four profiles only,whether or not you can add other peeps to your family group is something i do not know.The lead profile of the "Family package" is the person who pays for the MS points via the "Family Centre" section on the dashboard.If
you can indeed add other profiles to the family group it would seem that the lead profile has no control over said profile regarding adding MS points to it............but i could be wrong.

Diabolical Gull

Hello Josef, yes I am part of a family group. There are 3 vertical dots but the only options are to change my profile picture or leave the family group. Thanks

Profile locked in own family group