Profile is causing Xbox one to crash and turn off

Just recently received my Xbox one after spending $120 for a repair of a system error. Now whenever I try to add my profile to my xbox it will crash and turn off the system without ever allowing me to access my profile. I created new profile and it
worked fine however I do not want nearly 60K gamerscore from my original profile to go to waste. Cannot fix need help

:)

 

netflix c

netflix crashes and turns off the tv while on xbox one, what is causing this issue?

 

Star Wars: Battlefront II (X1)

Since an update a while ago it regularly causes my Xbox One X to hard crash and turn off completely. Only game that does this.

Need to try this update out - but hope it has fixed those crashes.

 

Hey there. Try turning the console off through the Settings tab of the guide, then unplugging the power cord from the back of the console for 5 minutes. Try again after that and see if you have any more luck.

You may also want to try a factory reset to see if that fixes the issue.

 

I have the same problem, unplugging power cord and factory reset didnt't work

 

Same problem here. Been on with support techs 4 times in an online chat and I've rang them too. Still no fix, absolutely useless. Are you guys on a child account too?

 

yeah i'm on a child account

 

Hey guys, it sounds like you may be on to something. Does the same thing happen if you add a parental account first?

 

It also wouldn't hurt to make sure your console is up to date (Settings, System, Console info & updates).

 

xbox is up to date and i still cant sign in

 

Did you try having your parent account added first?

 

yep i added the parent account first and it still doesn't work

 

I would set up a repair in this case. I think that you've tried everything you can. You can start the repair process at
http://myservice.xbox.com

If you'd prefer, you can contact phone support to see if they have additional suggestions at
support.xbox.com/contact-us